It’s Black Friday, the most commercial day of the Christmas season. You need training to go out there; you need training in crowd control, in handling anxious, obnoxious customers, in good customer service. No dynamic sales training may be required except to direct customers away from the door “prizes” they came for. –Ironically, this occursRead… Read more »
My thoughts are a mess – this week has been intense both on and off the ice; invariably many thoughts have passed through my head, but I haven’t had the time I need to collect them. That said, I suggest you read the transcript from this year’s Gordon Osbaldeston Lecture given by Allan Gregg (aRead… Read more »
A city council decided to adopt a “get tough on drunk drivers” and passed a resolution authorizing the Police Chief to hire a new part-time officer. The local media reported that the sole pupose of this new position within the police department was to crack down on drunk drivers on Friday and Saturday nights. WhenRead… Read more »
The fact that millions of Americans are unemployed or underemployed is not news. Although we seem to be engaged in Einstein’s infamous trap of ‘doing the same thing over and over and expecting different results.’ Policy makers are debating how to entice businesses into hiring more people and the unemployed are angry and frustrated overRead… Read more »
Yesterday, the government of Canada released its new Guidelines for external use of Web 2.0. For the 99.99% of you unfamiliar with what this is, it’s the guidelines (rules) that govern how, and when, public servants may use web 2.0 tools such as twitter and facebook. You, of course, likely work in organization that survivesRead… Read more »
Agencies Mobile Gov efforts need the right technical expertise to build useful products for the public. Makes sense that agencies might think about training to build some in-house tech expertise. [ht to Sam Bronson] Stanford University–you know that school/high tech incubator on the West Coast–has rolled out a free version of it’s web app developmentRead… Read more »
On Friday, December 16th, 2011, FedCyber.com will host a webinar featuring one of the great champions of secure code, Mr. Michael Howard. For more information and to register for this event see: https://www3.gotomeeting.com/register/551297622 More on the webinar: FedCyber.com is pleased to announce a special opportunity to interact with Mr. Michael Howard, author of the SecurityRead… Read more »
This video features highlights from Sec. Chu’s recent remarks on clean energy development in the U.S. Original post
An article in the Washington Post reported yesterday that Obama signed the Kate Puzey Volunteer Protection Act of 2011, which protects Peace Corps volunteers who report wrongdoings, requires volunteers to go through a more rigorous training on sexual assault, and improves advocacy for sexual assault victims. This legislation resulted from a public campaign in memoryRead… Read more »
Last Thursday (11/17), GovLoop and RightNow hosted a training webinar on “Government Customer Service Mandate – Are we better off?”. During the training we discussed the lessons learned from building agency customer service plans and took a look at the future of government customer service. Below please find key resources related to the training session:Read… Read more »