Research Social media and customer service (05/11/2011) –The American Express Global Customer Service Barometer found ninety percent of survey respondents want to speak with a representative on the phone rather than via social media, a chat program or another newer form of communication. People will use social media to spread the word and social toolsRead… Read more »
In this edition of CivSource’s The Gallery, Christina Morrison, HP Public Sector Marketing Manager, discusses the benefits of teleworking in state and local government agencies, from cost savings to environmental benefits. The recent recession took a significant toll on the finances of state and local governments, and despite the recent economic uptick, many government agenciesRead… Read more »
This paper was delivered at the Regional Senior Leaders Seminar in Cairns, Australia on 19 May 2011. A referenced version suitable for printing is available. Only connect! That was the whole of her sermon. Only connect the prose and the passion and both will be exalted, and human love will be seen at its height.Read… Read more »
As Federal Eye columnist Joe Davidson pointed out for the Washington Post today, a year has passed since President Obama announced he would be “revamping” the federal hiring process. These were the reforms that were supposed to eliminate KSAs in favor of more traditional job applications and (at least in theory) shorten the hiring processRead… Read more »
I had the pleasure of attending the IHRIM HRM Strategies conference yesterday and attended a great session on the Lifecycle of an HRIS Career. The speakers, Kevin Murphy, HRIP, Director SAID, NIH and Tim Newman, HRIP, Associate Director, HR Systems and Business Transformation, US Navy, offered great insight on what skill set and backgrounds translateRead… Read more »
The administration’s International Strategy for Cyberspace released on Monday is more a dream or vision than a set of hard-nosed proposals. Yet it does have strong expressions of value, calling for “norms of behavior” expected of other nations. To get to this future vision, the administration proposes a 3D approach — diplomacy, defense and development.Read… Read more »
This interview is part of a series on GovLoop called “GovInsights” where we interview and highlight the thoughts and perspectives of professors at who are researching and writing about government issues. This time we talked with, Dr. Patrick Malone is an Executive-in-Residence Professor for the Department of and Policy at American University, in Washington, D.C.Read… Read more »
When I read that employees at Justice Canada were going to have access to training in mindfulness, you could probably hear my “woot woot” on the floors above and below. Why? Mindfulness has changed my life.It’s made me happier at home and more productive at work.It has decreased my stress and anxiety by, like, aRead… Read more »
A couple weeks ago, I had the chance to participate in Gov 2.0a / CityCampOKC in Oklahoma City. While there, I met Derrick Silas of Enid, OK. I had heard from folks like Sid Burgess that Derrick was doing some innovative things in Enid, but I hadn’t spent any time on their website…until right afterRead… Read more »
The Academic Job Search: Faculty If there is any career where you can be “voted off the island,” it is as a college professor. Both of my parents are college professors, and I recently had a great conversation with my dad about the hiring process for tenure-track faculty in colleges and universities. The process I’mRead… Read more »