Mutually Exclusive and Collectively Exhaustive Survey Responses
This piece helps survey writers draft mutually exclusive and collectively exhaustive survey responses.
Citizen Engagement
What Can Government Learn from Pizza Delivery?
What can government agencies learn from pizza delivery? Data-driven decision-making, streamlined operations, and a focus on CX.
AI Chatbots — Redefining Citizen Engagement
AI chatbots are transforming government services, automating routine inquiries, enhancing accessibility, and improving efficiency.
Open Data Initiatives: How Public Sector Agencies are Making Transparency Matter
Many agencies see open data initiatives as a cornerstone of rebuilding public trust. Agencies now aim to make data valuable and accessible.
Journey Maps Help You Find and Fix Problems
Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them.
Making Tax Filing Work for Every American
Filing your taxes doesn’t need to be complicated. The IRS’ Direct File pilot program — building on decades of bipartisan support for such an approach — streamlines the filing process, saving Americans and the government significant time and expense.
How to Build a Content Library for Government Programs (and Foster Public Trust)
Learn how to turning government policies and programs into an accessible resource library filled with checklists, FAQs, and guides
Lessons From State and Local Experts
Three state and local experts share lessons they’ll carry forward into 2025.
How to Turn Public Feedback into Engaging Government Content
For most government agencies, the challenge isn’t getting feedback (most agencies have plenty.) Instead, it’s knowing how to take all those comments, questions, and suggestions and using them as your agency’s focus group, telling you exactly what your audience needs.
Short, Sweet and Significant: Crafting Surveys That People Actually Want to Take
Discover why government survey response rates are plummeting and learn 5 game-changing strategies to create surveys people actually want to take! From avoiding survey overload to respecting anonymity, this article provides practical tips to boost participation and ensure your decisions are backed by solid data. Don’t let poor survey design lead to misguided policies. Click… Read more »