Open Data Initiatives: How Public Sector Agencies are Making Transparency Matter
Many agencies see open data initiatives as a cornerstone of rebuilding public trust. Agencies now aim to make data valuable and accessible.
Many agencies see open data initiatives as a cornerstone of rebuilding public trust. Agencies now aim to make data valuable and accessible.
Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them.
Filing your taxes doesn’t need to be complicated. The IRS’ Direct File pilot program — building on decades of bipartisan support for such an approach — streamlines the filing process, saving Americans and the government significant time and expense.
Learn how to turning government policies and programs into an accessible resource library filled with checklists, FAQs, and guides
Three state and local experts share lessons they’ll carry forward into 2025.
For most government agencies, the challenge isn’t getting feedback (most agencies have plenty.) Instead, it’s knowing how to take all those comments, questions, and suggestions and using them as your agency’s focus group, telling you exactly what your audience needs.
Discover why government survey response rates are plummeting and learn 5 game-changing strategies to create surveys people actually want to take! From avoiding survey overload to respecting anonymity, this article provides practical tips to boost participation and ensure your decisions are backed by solid data. Don’t let poor survey design lead to misguided policies. Click… Read more »
Improving public trust and engagement doesn’t happen by chance. It requires a strategy, a clear metric for success, and data to benchmark against.
Change is not easy, but thoughtful communication can make it manageable — for your agency and the citizens you serve. Read how government agencies can clearly communicate change in times of transition.
Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.