Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Good customer experience starts long before a frontline employee interacts with a constituent. seamless cybersecurity is an essential factor.
The Freedom of Information Act is a vital tool for government transparency. But skyrocketing requests call for a streamlined process.
How changes in Twitter may change how agencies reach their communities.
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
Data equity accounts for social factors and includes the experience of the underserved in the community. Here are three agencies that bring equity to their use of data.
Massachusetts volunteers gathered data to map urban heat islands. Here’s how government and NGOs organized the project.