Citizen Engagement

The First Rule of the Government Customer Service Game: Steal the Citizen’s Playbook

Is Denver Broncos quarterback Peyton Manning excellent because he has natural talent or because he works hard? While the answer is probably a bit of both, the truth is that Manning just works smarter. Consider this excerpt from an article that illustrates Manning’s game preparation: Most great quarterbacks are remembered for how they play theRead… Read more »

DorobekINSIDER Live: Top Innovations of 2013: Looking Back, Looking Forward

A special edition of GovLoop’s DorobekINSIDER today. We’re LIVE! It’s the 11th time we’ve met and we are doing this at least once each month this year. The idea is simple: get smart people together and share ideas because we believe that the real power of information comes when it is shared. 2013 may goRead… Read more »

What’s Ahead for 2014 – More shutdowns, sequestration and shenanigans?

The end of the year means two things: setting unrealistic New Year’s resolutions and endless retrospectives. While we can’t force you to put down the cake and pick up a carrot, we can help you do your job better by highlighting some of the biggest and best innovations to come out of government in theRead… Read more »

Uncool to work for gov? – End of Year Review

The end of the year means two things: setting unrealistic New Year’s resolutions and endless retrospectives. While we can’t force you to put down the cake and pick up a carrot, we can help you do your job better by highlighting some of the biggest and best innovations to come out of government in theRead… Read more »

Making Mars Matter – A look at social media in 2013

The end of the year means two things: setting unrealistic New Year’s resolutions and endless retrospectives. While we can’t force you to put down the cake and pick up a carrot, we can help you do your job better by highlighting some of the biggest and best innovations to come out of government in theRead… Read more »

Avoiding the Legislative Roadblocks – A Year In Review

The end of the year means two things: setting unrealistic New Year’s resolutions and endless retrospectives. While we can’t force you to put down the cake and pick up a carrot, we can help you do your job better by highlighting some of the biggest and best innovations to come out of government in theRead… Read more »

The Power of the Message – Why It’s Important to Tell Stories

How can your communications engage stakeholders to take action and drive mission value? This was the big question addressed at FCG and GovDelivery’s Annual Digital Communications event: The Power of the Message. The event brought together government leaders at all levels to discuss the importance of effective communication and the power of your message. KeynoteRead… Read more »

Insights from across the pond – Everyone is defaulting digital

Digital government goals are not just something that federal agencies in the US are striving for. In the UK, any new or redesigned service introduced after April 2014 will also have to meet a new Digital by Default standard. The Guardian notes, “Making the billion annual transactions between government, citizens and businesses “digital by default”Read… Read more »

Best Practices for a Culture of Communication

In a recent blog post I outlined the four main pillars of Project Intelligence, a new approach which seeks to improve government project execution by providing project managers with more information to make better decisions. In the era of budget cuts and limited resources, finding new ways to keep projects on time and in scopeRead… Read more »