Applying Lessons of Constituent Engagement From Congressional Research
Agencies need clear guidelines and processes to track and respond to constituent communications. But as the types of communication expand, agencies need to innovate.
Agencies need clear guidelines and processes to track and respond to constituent communications. But as the types of communication expand, agencies need to innovate.
An overwhelmingly unpopular state agency transformed itself — through IT innovation — and now enjoys a 98% customer satisfaction rating.
Citizens expect Instant, correct, and trusted answers from government agencies when they look for information on the agencies’ websites. Natural language interfaces fulfill this need.
Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Good customer experience starts long before a frontline employee interacts with a constituent. seamless cybersecurity is an essential factor.
The Freedom of Information Act is a vital tool for government transparency. But skyrocketing requests call for a streamlined process.
How changes in Twitter may change how agencies reach their communities.
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.