Level Up Your Docs: Making Government Word Documents Accessible to All
Are your Word documents accessible to vision-impaired colleagues? A few simple steps can improve your written communications for those who use screen reader technology.
Citizen Engagement
Need to Improve CX? Low-code Automated Testing Can Help
Agencies that rely exclusively on manual software testing are missing the opportunities that automation provides, such as finding and resolving pain points quickly and efficiently, giving employees a more satisfying work experience, strengthening service delivery, and building constituent trust.
Have You Heard? GOV Is Sliding Into Your DMs
Engaging with Gen Z can help your agency connect with people who are eager to partner with the government.
Building Civic Trust Through Civic Tech
Civic tech is a vital way to improve constituent trust, and there’s a lot of potential for it to develop and grow.
A Plan for Access in Arkansas
Arkansas Courts needed a better case management system. So they built their own, to save money and get the features they need.
What CX Metrics Actually Matter?
This blog recap covers a recent Community of Practice session focused on CX metrics.
NJ Makes Applying for Unemployment Benefits Easier
In New Jersey, officials are finding ways to make the unemployment benefits system clearer, more seamless and more compassionate. It’s the result of thoughtful, agile, evidence-based modernization.
Think of Your Constituents as End Users
Community engagement increases when agencies think of residents as end users, not just beneficiaries of government services.
A Plan for Access in Arkansas
Arkansas Courts needed a better case management system. So they built their own, to save money and get the features they need.
Caring for Survivors of Violence in the Cherokee Nation
More than three-quarters of Native American and Alaska Native adults are victims of violence in their lifetimes. A Cherokee Nation program, called ONE FIRE, is providing both immediate and long-term resources to victims.