Competitions are changing the way government iterates and innovates. NASA and OPM have both opted to use TopCoder to create new apps. TopCoder is member based group of more than 460,000 coders from around the world. TopCoder harnesses the power of crowd-sourcing to achieve goals. Mike Lydon is the Chief Technology Officer and Jim McKeownRead… Read more »
Chula Vista California is a city with 243,000 residents located seven miles from San Diego. The City Council of Chula Vista has adopted a new strategic approach for making decisions. The goal of the strategy is to link every action in the city to a goal laid out in a strategic plan. The City’s ContinuousRead… Read more »
It’s been nearly a week since President Obama’s State of the Union (SOTU) address. Yet many folks are still mesmerized by Senator Marco Rubio’s impromptu and awkward water bottle moment during the official response. By now, many millions of people know about Rubio’s water bottle debacle. He’s received so much coverage from both traditional andRead… Read more »
On December 26, 2010 a #snowpocalypse dumped a ton of snow in the NY, NJ, CY tri-state area. In Newark NJ, as a result of the storm, something very cool happened. Mayor Booker’s (@CoryBooker) constituents began tweeting request for shoveling at him AND he responded and began digging people out. Cooler than that others startedRead… Read more »
* UPDATE: Since the time of this original post one year ago, the EEOC has approved and issued the Federal Sector Complement Plan referred to below. Click here to read it. – DBG ____________________________________________________________ The U.S. Equal Employment Opportunity Commission (EEOC) has announced it is seeking public input on federal sector priorities under the agency’sRead… Read more »
“It’s the end of the world as we know it…and I feel fine.” – R.E.M. – Okay, so the world did not end last Friday afterall (take a deep breath and slowly exhale). Whew…what a relief. Now we can all take a “time out” to celebrate Christmas and ring in the New Year. That is,Read… Read more »
Dear Mr. LaPierre, I’m writing this open letter as a concerned citizen and interested observer to provide some sound public/media relations advice and analysis. The reason is because the NRA has shot itself in the foot yet again from a public relations (PR) perspective — and, no less, during the heart of the holiday season.Read… Read more »
Over the weekend, I read a great NY Times article entitled “Making Us Safer, One iPad at a Time”. In this article, the author Steven Cohen describes the current case of judicial paperwork. Basically, when an officer arrests an individual, the officer writes info by hand into memo books, clerks decipher these memos and enterRead… Read more »
For all the talk about egovernment, gov20, mobile service delivery, sometimes we forget to step back and say – “what is the goal?” And truly the goal of these innovation is making it easier for citizens to get the services they desire. That’s why I love this new service delivery vehicle created by City ofRead… Read more »
Two months ago I became a father. As such, I’ve had to navigate a number of government entities in order to get services for my son. As such, it made me think more about what is great customer service in government. Which after doing some research, I found this great article on Maslow’s Hierarchy ofRead… Read more »