“It’s the end of the world as we know it…and I feel fine.” – R.E.M. – Okay, so the world did not end last Friday afterall (take a deep breath and slowly exhale). Whew…what a relief. Now we can all take a “time out” to celebrate Christmas and ring in the New Year. That is,Read… Read more »
Dear Mr. LaPierre, I’m writing this open letter as a concerned citizen and interested observer to provide some sound public/media relations advice and analysis. The reason is because the NRA has shot itself in the foot yet again from a public relations (PR) perspective — and, no less, during the heart of the holiday season.Read… Read more »
Over the weekend, I read a great NY Times article entitled “Making Us Safer, One iPad at a Time”. In this article, the author Steven Cohen describes the current case of judicial paperwork. Basically, when an officer arrests an individual, the officer writes info by hand into memo books, clerks decipher these memos and enterRead… Read more »
For all the talk about egovernment, gov20, mobile service delivery, sometimes we forget to step back and say – “what is the goal?” And truly the goal of these innovation is making it easier for citizens to get the services they desire. That’s why I love this new service delivery vehicle created by City ofRead… Read more »
Two months ago I became a father. As such, I’ve had to navigate a number of government entities in order to get services for my son. As such, it made me think more about what is great customer service in government. Which after doing some research, I found this great article on Maslow’s Hierarchy ofRead… Read more »
If this were a State of the Union address, the takeaway may appear disheartening: the state of government-media relations is not strong. In fact, it never has been a harmonious relationship and appears to be getting worse due to a variety of factors. All government employees, as well as the general public, should understand theRead… Read more »
Pay and benefits, jobs and management, the scope and size of the U.S. Government — these are some of the major issues at stake for federal employees during this Presidential election. The next Administration will impact the entire federal workforce and the future of Uncle Sam. Both candidates have laid out starkly different visions andRead… Read more »
As citizens continue to move away from desktops to mobile technologies, it becomes increasingly important for developers to consider how their site design will appear not only on desktops and laptops, but tablets, smartphones, and other mobile devices. Additionally, investing significant resources in website design may be seen as investing in obsolete technology, with soRead… Read more »
Post Highlights GovLoop releases new report: Identifying the Promise of GIS for Government Citizen Engagement has been transformed by GIS technology Post identifies six steps in the citizen engagement loop Highlights case study for citizen engagement using GIS technology The GovLoop report, Identifying the Promise of GIS for Government, focuses on best practices, case studiesRead… Read more »
In what I believe is a global first, Australia’s National Audit Office (ANAO) has launched a pilot program inviting members of the public to contribute to selected audits in progress, aimed at promoting closer citizen engagement in the audit process. The system allows the public to provide contributions related to the efficient and effective implementationRead… Read more »