As I’ve said before, there are very few absolutes when it comes to social media. Trust me, I’m well aware that the first word in “social media” is “social.” And there’s no question that the gold standard is to fully engage in any platform like Twitter, and that means retweeting, following others, etc. In Facebook,Read… Read more »
There has been a lot of work in recent years on ways of improving the process of public consultation. It’s not something about which I have any great expertise or direct involvement, but I am conscious of great efforts to produce consultation material in forms which are not just useful and accessible themselves, but whichRead… Read more »
I’m at 2011 Gov’t Customer Satisfaction Forum presented by Federal Consulting Group. There’s some great presentations so I’m taking notes. Dr. Forrest Morgeson, Research Scientist, American Customer Satisfaction Index How much citizens trust government-Measure by agency-Measure by generalized trust -People trust more specific agencies than overall trust in gov’t. 68% agency trust vs 41% overallRead… Read more »
The Institute for Local Government’s Public Engagement and Collaborative Governance program developed the following ten principles to serve as helpful indicators of effective and ethical public engagement practice by local governments. These principles may also help guide city, county and other local officials in the design of public engagement processes and strategies. Developed by TerryRead… Read more »
Citizen Engagement at NASA View more presentations from Nick Skytland. NASA Ames will be hosting a Tweetup February 11, 2011! The event will provide NASA Twitter followers the opportunity to speak with scientists and Center leadership. The Tweetup will include a “meet and greet” session to allow participants to mingle with fellow Tweeps and someRead… Read more »
Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you’ve really dropped the ball. Air Canada, however, increasingly seems toRead… Read more »
Improving government’s customer service means constantly looking for new ways to do things, seizing new technologies, and experimenting. All good. But as we do what’s exciting and new, let’s not forget that we also need to do what’s important. Like implementing all the laws, regulations, and requirements already in place, for government websites. A littleRead… Read more »
This past week, while I was in Texas, I learned that the City of Austin has launched an innovative online tool for the public to provide comment about their 2010-2011 Budget. Community members will be able to vote on priorities for unmet service demands and potential service reductions as the City works toward formulating itsRead… Read more »
Hi Folks I’m guessing that many Govloop members are not aware of the AGIMO Blog recently set up in Australia. What struck me was the absence of something really simple to assist people who do not ordinarily blog to engage. With that thought in mind I whipped up something for AGIMO and they have postedRead… Read more »
This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. Click here to go back to Part 1 View full post here. Wanted to order lid for bin online but there wasn’t any for lids – User’s binRead… Read more »