Anna York and I have spent the last 6 months working on a report looking at how U.S. Federal Agencies can use social media to enhance civic participation. Our work focuses more on the civic participation side than the web 2.0 side, and we hope that this report will help agencies as they begin toRead… Read more »
Lunched with Mom and daughter today. We have Ladies Lunches, when all three generations of us females go out to lunch together and share sandwiches, cake and giggles. We met Mom at the mall and she looked rather harassed. She sighed, “I have this letter from the Council about my refuse collection and I don’tRead… Read more »
When citizens come to your website, what’s the first message they get? Is it, “we care about YOU, and we’re going to make sure you can do what you want?” Or is it, “first let me tell you about me?” I read two interesting articles this week about how important it is to show yourRead… Read more »
Providing great services and products is difficult for businesses, government agencies, everyone. It is easy to blame the customers, or the citizens, for not understanding the complexity of issues ranging from how to install your product to the need for building permits. While, to be honest, there a likely a couple of knowledge-challenged people amongRead… Read more »
We in the States know how a new government with new ideas about transparency and new technology to implement them can make a difference in public perception. Other nations’ new governments are taking a lesson from our shores, and experiencing positive feedback as a result. But is this kind of foray into participatory democracy reallyRead… Read more »
I just learned that the folks at data.gov want the public to help plan the future of data.gov. To participate go to http://datagov.ideascale.com/. (FT EPA’s Mary McCaffery and the W3C eGov Interest Groups list serve)
The idea of eGovernment is not exactly new, but definitely back in focus again as Governments everywhere seem to be all looking for savings, and see the idea of eGovernment as one of the ways to achieve some savings. The rationale sounds good to a Politician ‘we will deliver more for less cost’, move efficientRead… Read more »