Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
Citizen Engagement
Defining Data Equity
Data equity accounts for social factors and includes the experience of the underserved in the community. Here are three agencies that bring equity to their use of data.
Massachusetts Citizens Take Their Local Temperatures
Massachusetts volunteers gathered data to map urban heat islands. Here’s how government and NGOs organized the project.
To Help the Public, Give Your Own Staff Better Digital Tools
One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.
The Foundation of Open Government: Celebrating the 57th Anniversary of the Freedom of Information Act
The Freedom of Information Act is essential to government transparency and accountability. Its next challenge is adapting to requests for new media.
Using AI to Reinforce Our Highest Values and Rebuild Trust in Government
The proliferation of artificial intelligence (AI) offers new opportunities and increased efficiencies. But as AI takes an ever-more important role in our daily lives, we must ensure that it’s used ethically and without bias.
How HUD’s Customer-focused Mindset Shapes Its Mission-focused Strategy
To address the affordable housing crisis, the Department of Housing and Urban Development (HUD) is employing new strategies to help both troubled consumers and the HUD staff who assist them.
What the Digital Transformation Journey Looks Like for State and Local Governments
A robust digital transformation strategy can help state and local governments better meet citizen expectations. Experience-as-a-service, or XaaS, solutions play an important role.
Five Ways to Make Your Forms Accessible to Everyone
It’s essential for governments to do everything they can to make their forms as accessible as possible, as they are critical gateways to public services.
Great Smoky Mountains Host Citizen Observers
Citizen science uses the power of people to capture data points that would be hard to find otherwise. At Great Smoky Mountains National Park, visitors help fill in the census of species.