Social Media Gives an Oklahoma Agency Its Voice
At the Oklahoma Department of Wildlife Conservation, social media is a vital tool for outreach. And it’s fun.
Citizen Engagement
(Contact-Free) Human Touch Helps Transform a Riverscape
In a Connecticut city, virtual community outreach was essential to designing a riverfront everyone could enjoy.
Analytics Draw a Complete Data Picture
To harness data in service to the mission, agencies need to leverage all available data, and make analytics accessible to the business side of operations.
2023 Granicus Digital Government Awards Now Open for Nominations
Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation.
Combined Applications Can Help Bring a Human-Centered Approach to Public Services
Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.
Finding Data Relationships
Marshaling all their data can help agencies provide stronger and more complete services. Here’s what you need to bring your data to bear.
How Federal Employee Experience Impacts Customer Experience
You can’t have good customer experience (CX) without good employee experience (EX). The VA is applying lessons from its successful CX efforts to improving EX.
Rephrasing for Results: Matching Your Words to the Way Your Audience Thinks
Experimenting with multiple wording options to see which one performs better can help you communicate in ways that match how your target audience is thinking.
Tippecanoe County, Indiana Improved Transparency and Increased Revenue with Mapping Technology
Tippecanoe County, Indiana used GIS technology to improve transparency with the community about property value assessments, increasing government revenue
“One-Stop Shops” Can Improve Access to Public Services
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.