Strategies for Increasing Customer Engagement
Hear expert advice for increasing customer engagement.
Citizen Engagement
The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies — into sustainable digital service organizations that deliver greater value to their customers.
Data Storytelling: How to Connect Data to People
Data storytelling storytelling bridges the gap between accumulating data and doing something about it. Here’s how it’s done.
Data Visualization: How to Show, not Tell
Data visualization helps people understand and use data more effectively. Here are some pointers for doing it right.
A People-Centered Approach to Problem-Solving
An interview with Tara McGuinness, on how networks, technology, management and data practices can be used to tackle inequity and other challenges.
Common Misconceptions about PDF Accessibility
Making websites accessible to users with disabilities is increasingly a priority at all levels of government. Documents are not as well known or understood as websites when it comes to accessibility.
The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies into sustainable digital service organizations that deliver greater value to their customers.
How to Set up a User Research Participant Incentive Program Within a Government Agency
Government agencies need to uncover their constituents’ real needs in order to establish customer-centered services and comply with mandates. User research programs help agencies do that, but they can be complicated. We identified key issues and steps to consider.
The Future Is Customer-Centered
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
Moving Data to the Cloud Takes Friction out of Citizen Services
Moving data to the cloud helps eliminate silos that can make constituent services both fragmented and frustrating.