There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
Moving data to the cloud helps eliminate silos that can make constituent services both fragmented and frustrating.
Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.
The “digital divide” is about much more that broadband access. It’s also about access to devices, and the knowledge to use them. Here’s how North Carolina addresses it all.
Constituents expect a wide range of payment options for government transactions. Here’s what to look for in payment platforms.
In a Connecticut city, virtual community outreach was essential to designing a riverfront everyone could enjoy.
Join us online Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT to celebrate the 2022 NextGen Public Service Award Winners and speak with experts about implementing innovative thinking.
Accessibility doesn’t just improve engagement for constituents with identified disabilities. It also helps make resources more available to everyone.
Voice recognition can improve engagement, security, and both employee and constituent experiences.