Measuring Customer Experience: It’s a Journey
Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
Citizen Engagement
San Antonio Deepens Trust With Constituents
When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.
North Carolina Breaks Down the Digital Divide
The “digital divide” is about much more that broadband access. It’s also about access to devices, and the knowledge to use them. Here’s how North Carolina addresses it all.
5 Strategies for Evaluating Payment Platforms for Government
Constituents expect a wide range of payment options for government transactions. Here’s what to look for in payment platforms.
(Contact-Free) Human Touch Helps Transform a Riverscape
In a Connecticut city, virtual community outreach was essential to designing a riverfront everyone could enjoy.
Best in Gov Virtual Summit: Celebrating Public Sector Achievements
Join us online Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT to celebrate the 2022 NextGen Public Service Award Winners and speak with experts about implementing innovative thinking.
In San Francisco, Accessibility Means Better Engagement for Everyone
Accessibility doesn’t just improve engagement for constituents with identified disabilities. It also helps make resources more available to everyone.
How Voice Recognition Can Improve Constituent Satisfaction
Voice recognition can improve engagement, security, and both employee and constituent experiences.
A Warm Welcome to A Winter’s Night – It’s Time for the AFCEA Winter Gala
A whimsical and elegant winter wonderland is in store for attendees of the Armed Forces Communications & Electronics Association’s (AFCEA) Winter Gala in Washington, D.C.
A Trust-Engagement Model: Intuitive, Sequenced and Service-Oriented
(Re) building government data systems provides an opportunity to transform community engagement channels.