CDC Puts Health Equity Front and Center
CDC is tackling the issue of health equity in new, effective ways.
Citizen Engagement
Supporting Authors to Produce More Accessible Content for VA.gov
VA.gov was recently recognized for its hard work improving user accessibility. Since veterans are more likely to have visible and invisible disabilities than other demographics, enhanced accessibility was an especially worthy goal. Here’s what the VA did — and how.
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.
How to Simplify Your Innovation Journey
Agencies need to build a comprehensive cloud strategy with a secure unified platform. Using one with familiar tools built in can ease th
People First: How to Ingrain a Customer-Centric Culture
Adapting to customer-centric government means listening to the needs of your constituents. Here are some best practices for getting it right.
How to Drive Digital Transformation
Innovation, done right, can result in better constituent experience, tighter security, and cost savings. Here are some tips for making it happen.
Using social media to understand what matters to voters in the midterm elections
Unlocking the potential of social media data by turning open-ended chatter into actionable insights could help decision makers be more proactive in responding to emerging trends before they become intractable problems.
The Secret Behind Successful Transformation: Human-Centered Design
What enabled governments to respond to customer needs quickly while navigating the COVID-19 pandemic: human centered design.
The role of experience management in disaster response and recovery
Natural disasters in 2021 alone cost $270B worldwide — and this amount is forecasted to keep rising. Governments at all levels have been required to include disaster response and recovery initiatives into their operating models in unprecedented ways.