How to Simplify Your Innovation Journey
Agencies need to build a comprehensive cloud strategy with a secure unified platform. Using one with familiar tools built in can ease th
Citizen Engagement
People First: How to Ingrain a Customer-Centric Culture
Adapting to customer-centric government means listening to the needs of your constituents. Here are some best practices for getting it right.
How to Drive Digital Transformation
Innovation, done right, can result in better constituent experience, tighter security, and cost savings. Here are some tips for making it happen.
In Chicago, Collaboration Makes Early Childcare Better
Agencies often lack reliable, real-time data that can help them solve critical problems. In Chicago, officials used the cloud to bring early childhood care to underserved demographics.
Data Storytelling: How to Connect Data to People
Data storytelling bridges the gap between accumulating data and doing something about it. Megan Huss, Director of the Process and Performance Improvement Program at the Center for Leadership Development in the Office of Personnel Management (OPM), explains how to make data storytelling work.
Use Data Visualization to Show, Not Tell
There’s nothing more transparent than raw data. But that’s not accessible to people. That’s where data visualization comes in. Increasingly, users expect data to be something they can see, not just read.
Solve Problems With Open Data
Can you imagine trying to solve different challenges in the same way constantly? You can use the same method only so many times before it stops working in the face of a new challenge or unpredictable circumstance. That’s why agencies can’t afford to problem-solve like a broken record. Public servants need fresh perspectives and creativeRead… Read more »
Digital Constituent Services: 3 Mistakes to Avoid
Focus on constituent experience is pushing agencies to update digital services.
How to Develop Digital Services for the Next Big Change
It is somewhat a paradox that state and local governments are expected to be more transparent and more secure than ever before.
What Should a Public Servant Sound Like?
When you engage with constituents or work with colleagues, you want to hear and be heard by them. But in the increasingly hybrid workplace, this can become more of a challenge.