Social Media Gives an Oklahoma Agency Its Voice
At the Oklahoma Department of Wildlife Conservation, social media is a vital tool for outreach. And it’s fun.
Citizen Engagement
Supporting Authors to Produce More Accessible Content for VA.gov
VA.gov was recently recognized for its hard work improving user accessibility. Since veterans are more likely to have visible and invisible disabilities than other demographics, enhanced accessibility was an especially worthy goal. Here’s what the VA did — and how.
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.
People First: How to Ingrain a Customer-Centric Culture
Adapting to customer-centric government means listening to the needs of your constituents. Here are some best practices for getting it right.
How to Simplify Your Innovation Journey
Agencies need to build a comprehensive cloud strategy with a secure unified platform. Using one with familiar tools built in can ease th
How to Drive Digital Transformation
Innovation, done right, can result in better constituent experience, tighter security, and cost savings. Here are some tips for making it happen.
In Chicago, Collaboration Makes Early Childcare Better
Agencies often lack reliable, real-time data that can help them solve critical problems. In Chicago, officials used the cloud to bring early childhood care to underserved demographics.
Data Storytelling: How to Connect Data to People
Data storytelling bridges the gap between accumulating data and doing something about it. Megan Huss, Director of the Process and Performance Improvement Program at the Center for Leadership Development in the Office of Personnel Management (OPM), explains how to make data storytelling work.
Use Data Visualization to Show, Not Tell
There’s nothing more transparent than raw data. But that’s not accessible to people. That’s where data visualization comes in. Increasingly, users expect data to be something they can see, not just read.