We spoke with your colleagues, current and former govies who are experts in the digital services realm. We wanted to know: Have they encountered resistance at work? And importantly, how did they overcome it?
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.
Formalizing and distributing knowledge about CX is critical. However, there are a few elements of digital government that seem to have been overlooked.
Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness
Personal stories give data a voice and invite us to connect with those around us who are most impacted by the problem.
uccessful online services in the public sector demand everything from useful tools and information to smooth navigation and security. Otherwise, members of the public can’t conduct their business.
Grant dollars transform how people experience life. But what resources do grant service providers need to understand their recipients better? How can they provide better grants and services to all Americans?
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
Here are three things you can do to be more digitally sustainable this Earth day, and every day.
Training helps articulate agency expectations and competencies around fostering a customer-centric mindset, but there’s more at play.