4 Accessibility Mistakes Plaguing Most Government Websites
Our research has illuminated the government’s top four accessibility pitfalls and how it can resolve them.
Citizen Engagement
Text Finds a Way: How to Break Through and Connect With Your Community
How can we communicate with people impacted by a project when the rest of the planet is also vying for their attention? The answer might be simpler than you think.
Making Equitable Digital Experiences a Reality
“It’s imperative for agencies to reach people regardless of where they live, their technological capabilities, or financial resources.”
Getting the Info Your Agency Needs in Moments that Matter
No one wants to hunt for the right answer when the clock is ticking. Yet too often, government employees and their customers do just that.
How to Design for Customers in the Open
“It’s also important to recognize that customer experience isn’t just an IT problem. It has to be much more than dumping it on the IT team to ‘fix the website.’”
Secret Professional Development for Community Engagement
If your goal is to stay up to speed on trends in public participation and community engagement, vendor calls can be your connection to the larger community engagement practice.
3 Counter-Intuitive Rules for Improving CX
Adopt a beginner’s mindset, rethink “rip and replace” and embrace self-service.
Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
How 1 California City Takes a Geographic Approach to Tackling Homelessness
The city of Modesto, California used mobile apps powered by geospatial technology to identify homeless populations and improve outreach and services.
How Government Is Delivering CX at the Largest Scale Yet
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?