Why We All Need Self-Service and a Good UX
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
Here is what the hip hop group Run-D.M.C. can teach us about developing equity in hybrid meetings mixing in-person and virtual attendees.
To ensure that employees can provide seamless service to constituents, agencies should integrate underlying applications and data.
A digital transformation journey can transform agencies into sustainable digital service organizations that deliver greater value to their customers.
Disagreement within teams may be completely normal, but it doesn’t mean it’s easy.
“If a citizen gets a great experience for parking via a mobile app that was created by the private sector, why can’t they have that great experience with a government-based agency?”
As government agencies move increasingly into providing services digitally, the importance of customer satisfaction with online transactions is critical.
“What we’re talking about here is expanding the reach of government services to more people.”
Here is how one city handled the increasing demand and elevated expectations for digital services while accommodating the needs of a hybrid workforce.
Forced to stay home, constituents began expecting even more from digital government services.That mindset seems to be sticking.