Why Low-Code Development Just Became a Top Priority for Government
Low code certainly proved its worth during the pandemic. However, it will be even more important after new cases fall to near zero.
Citizen Engagement
Build Community: Learning From Storytelling
Like Chaucer’s Franklin, modern public leaders must recognize that a cohesive community is possible with their convictions and actions.
Don’t Let Background Noise Disrupt Constituent Engagements
If call center agents cannot hear and understand what constituents are saying, they run the risk of providing a poor experience and undermining trust.
Two Communities Embrace Digital-First Mentalities
Using cloud computing’s on-demand, decentralized capabilities, the Content Cloud enables agencies to create, govern and share their content digitally.
Social Media Manager Self-Care Tips During COVID-19
Here are three ways that you can alleviate stress and perform your agency’s social media responsibilities more effectively during this unprecedented time.
How Can Digital Government Connect Citizens Without Leaving the Disconnected Behind? Part 2
There is no one-size-fits-all approach for providing improved access to digital services. Agencies will need to provide a broad range of options to provide access to all citizens.
What Is Equitable Listening and What Does it Mean for Democracy 2.0?
Equitable listening is the backbone of leadership, from agency front lines to the C-suite. Seeking to understand the needs of those we serve is paramount.
How to Make Gov Content That Matters and Boosts Engagement
These four tips will help make your government social media channels “cool” and relevant, all while delivering your message.
How to Prioritize Social Responsibility at Your Agency
Here are three ways your agency can factor diversity, equity and inclusion (DE&I) into its procurements and fulfill its social responsibilities.
Understand Employee Experience, Activate Untapped Insights
When we pause to listen more deeply to our employees, we begin to see that our employees can teach us how to get better at serving our customers too.