Tackle the Public’s Rising Customer Experience Demands

The public expects private-sector businesses to serve them continuously and digitally and, increasingly, they expect the same in the public sector.

What You REALLY Need to Know About Biden’s Budget

Administration priorities to emerge are grant funding, federal workforce compensation, equity, career development, cybersecurity and more.

The better governments understand each generation, even our own, the better they can communicate, lead, and drive innovation and trust.

We explore the ways five state governments handled the unprecedented challenges of the COVID-19 pandemic and stayed focused on serving citizens.

When the VEO was established in 2015, the ultimate goal was to listen to veterans’ voices. The office strategically deployed core CX capabilities.

Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.

Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.

Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.

Congratulations on your new role as chief information officer. Here are some things that can help in the early stages of your tenure and beyond.

“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”