My Takeaways as a Government Customer
I visited three government offices in two states within 48 hours. My goal in sharing this story is for readers to channel their inner customer and advocate for the people they serve in new ways.
Citizen Engagement
Shifting Digital Transformation into Hyperdrive
Now, many agencies are working towards resilience by digitally transforming their operations.
Identifying Quick Wins on the Path to Better Customer Experiences
How can agencies turn this critical surge in COVID-19-related communications demand into a broader digital transformation effort?
How the CDC Used Metrics to Communicate COVID-19 Info Online
At GovLoop’s online training Wednesday, Digital Metrics Lead for the Centers for Disease Control and Prevention (CDC) shared how the agency responded online to communicate COVID-19 information to the public.
Data’s Usefulness, And Lack of Availability, Tracking Police Use of Force
While local departments steward their own files, journalists and nonprofits maintain the most complete statistics on police use of force nationally.
How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
Match Employee Skills to Customer Needs for Happy Customer Experience
To serve its customers best, the Defense Digital Service (DDS) recruits for the skills and capabilities that its customers need.
Not All Digital Transformation Is Equal
Depending on where you look, change is happening quickly or slowly, smoothly or erratically, effectively or rife with challenges.
The Potential to Enhance the Citizen Experience With Automation
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.
How a Passion Project Became Critical to Illinois’ COVID-19 Response
Using automation to track hospital availability utilization is a passion for Illinois’ chief data officer, and it has huge implications for the state.