COVID-19, Community and Working in Government
Due to my community receiving 5,000 doses of the COVID-19 vaccine, it was all hands on deck this past week as we conducted our immunization efforts.
Citizen Engagement
Black History Month 2021 Celebrates Black Families
Representation, identity and diversity are the themes of this year’s Black History Month, according to the organization behind the event.
Low-Code Helps Citizens Access Critical Government Services on Their Terms
Learn how using low-code to create powerful experiences — particularly around self-service — can increase access to government services and programs.
Customer Engagement and Trust in Government: Divergent Paths?
Governments that embrace the customer experience can unleash engagement opportunities that will build trust in our public institutions.
5 Ways Agencies Can Enhance the Citizen Experience With Low-Code
Taking notice of increasing consumer expectations, government agencies are following suit, resolving to focus on citizen experiences to build transparency, accountability and trust.
Re-thinking Your IT Strategy With Best-of-Breed Cloud Architecture
An expert detailed three ways agencies can build the right multi-cloud architecture for serving citizens.
911 Is a Treasure Trove of Data – How Do We Put It to Good Use?
Consider all the information passing through 911 dispatch centers on a daily basis: addresses, names, medical conditions and more. What can it be used for?
The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
How Virtual Queues Are Transforming Government Services
Waiting in line is something we’ve been conditioned to do — from coffee shops to amusement parks and at government offices with ticket numbers in hand. But then COVID-19 hit.
How Employees of Different Generations View Citizen Engagement
“We need to be thinking about how different age groups will have different needs or expectations. And if we’re not taking that into consideration, then there’s the potential that we could be under-serving one or another group.”