Conducting User Research in Government?
Here is a limiting belief: We are a government organization and don’t think user research is something we can do.
Citizen Engagement
How to Build a More Intelligent Contact Center
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
4 Common Human-Centered Design Methods
Human-centered design starts with understanding the people at the core of the problem to uncover their needs and create solutions that work for them.
How Has the Pandemic Affected Government Procurement?
Government procurement organizations have faced three primary challenges during the pandemic: opacity, corruption and failure to integrate adequte policies.
4 Ways to Help Your Agency’s Users
Here are four ways to improve your agency’s user experience (UX) before Joe Biden’s President’s Management Agenda (PMA) comes out.
Making the Case for Human-Centered Design in Government
In order for us to create a government that serves the public, we have to first understand what our constituents, citizens and residents need.
How Utah and a Texas City Are Distributing Vaccines
The approach that has worked is to leverage existing, reliable and accessible technology and supplementing that with additional capabilities to ensure effective and equitable vaccine distribution.
Get a Handle on Data Locked in Legacy Systems to Develop Faster
Federal agencies need to develop quickly to keep up with changing workflows, dynamic citizen needs and new innovative technologies. Low-code can help.
Enhance Citizen Experiences With Better Service and Support
Government service and support get a bad rap — mainly due to legacy systems. Rather than completely replace these systems, federal agencies can use low-code to enhance them.
What Login.gov’s Expansion Means for Local, State & Federal Government
Login.gov identity service is now available to city and state governments. Here’s why this is the biggest govtech news to come out in the last five years.