From Noise to Signal: Rebuilding Trust Through Smarter Notifications
Discover how agencies are quietly mastering “notification finesse” to keep citizens informed without overwhelming them.
Citizen Engagement
For Better Public Engagement: Understand How People Feel
For more rewarding opportunities for public engagement, first understand how people interact with the institutions around them. Here are some tips.
Controlling a Media Interview
Preparation is key for making sure that everything you say is fair game for the news reporter to include in their broadcast or article.
The Digital Twin Paradox: Why Cities Model Everything but Trust
We’re building high-fidelity digital twins of infrastructure but who’s modeling digital trust, misinformation resilience, or citizen sentiment?
Writing Effective Event Evaluations
Evaluations help you plan and improve future events. Here’s a helpful template for writing your evaluation questionnaire.
How to Host Accessible In-Person Events – Part #2
Disability relates to all aspects of events. In Part #1, I discussed how to determine that a venue is accessible. But there are other aspects to consider.
How to Host Accessible In-Person Events – Part #1
To make events accessible to people with disabilities, it helps to check out the venue in advance. Here is a checklist of things to look out for.
AI-Generated Content in the Workplace
AI Is raising new issues in workforce management. Some thoughts on the implications.
How to Create Accessible Websites
It’s important that websites are accessible to as many people in your community as possible. Here are some techniques that can help.
Beyond ‘I’m Sorry’: Effective Customer Complaint Management
Dealing with unhappy constituents can be tricky, but following a structured, five-step method can help you manage these interactions effectively.