Cyber Resiliency Supports Strong CX
Organizations depend on a wide array of tools to support CX, and more tools create more attack vectors. A cloud-based resiliency platform can ensure rapid recovery after an event. Here’s how that works.
Citizen Engagement
7 Public-Sector Accounts Teaching a Masterclass in Social Media
These seven government organizations areleaning into social media and connecting with their audience in surprisingly fun and effective ways. Learn how you can apply their strategies to your agency’s online presence.
Qualitative Data Isn’t Just Bad Quantitative Data
Qualitative and quantitative data serve distinct purposes and work best when considered together.
Human-Centered Development Drives Engagement
While much attention is paid to the power that artificial intelligence (AI) gives computers, the deployment of AI is proving to be quite human-friendly. Development teams are increasingly utilizing human-centered design practices to build modern software and processes.
End User Trust Outlives Consent Forms
In my last post, I talked about ways that research consent can be more nuanced than “yes” or “no”. This second and final part explores scenarios in which consent can get complicated and trust may be endangered.
Should Government Content Be Binge-Worthy?
When done right, content marketing in the public sector connects citizens with valuable information that enhances their civic life. It’s less “Mad Men” and more “Information-Age Town Crier.”
Low-Tech Security: Building Trust Through Nuanced Consent
This will be the first in a short series on ways to protect end-user identities when collecting feedback or testing products. As many of us become more proficient in cybersecurity best practices, it’s crucial that we don’t forget some of the low-tech ways that we can keep identities secure and maintain trust.
Transforming Federal Careers: How the USDA’s Citizen Development Program Empowers Employees Using AI and Automation
In federal finance and human resources, the United States Department of Agriculture (USDA) stands out for its innovative approach to addressing the complexities born from an amalgam of new and legacy IT systems, strategically embracing AI and automation.
Honoring the Americans With Disabilities Act
In 1990, the ADA was signed into law, ending discrimination against disabled people in public society. Everything changed, but it’s an ongoing effort, and we are still working toward accessibility for all.
The Farm Bill Civic Tech Highlight You May Have Overlooked
Reliable, high-quality data is critical for a resilient, human-centered safety net. One Senate Farm Bill proposal includes an important step forward in this regard.