How to Digitize Mission Processes for Better Customer Experience

Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.

Build Accountability and Trust With an Improved Citizen Experience

How can federal agencies use low-code development platforms to ensure accountability and improve trust in government?

Praise for the First, First Responders

911 dispatchers were rarely recognized during one of the most difficult years in modern history. Let us not forget why they are worthy of praise.

COVID-19, Community and Working in Government

Due to my community receiving 5,000 doses of the COVID-19 vaccine, it was all hands on deck this past week as we conducted our immunization efforts.

Black History Month 2021 Celebrates Black Families

Representation, identity and diversity are the themes of this year’s Black History Month, according to the organization behind the event.

Low-Code Helps Citizens Access Critical Government Services on Their Terms

Learn how using low-code to create powerful experiences — particularly around self-service — can increase access to government services and programs.

Customer Engagement and Trust in Government: Divergent Paths?

Governments that embrace the customer experience can unleash engagement opportunities that will build trust in our public institutions.

5 Ways Agencies Can Enhance the Citizen Experience With Low-Code

Taking notice of increasing consumer expectations, government agencies are following suit, resolving to focus on citizen experiences to build transparency, accountability and trust.

Re-thinking Your IT Strategy With Best-of-Breed Cloud Architecture

An expert detailed three ways agencies can build the right multi-cloud architecture for serving citizens.

911 Is a Treasure Trove of Data – How Do We Put It to Good Use?

Consider all the information passing through 911 dispatch centers on a daily basis: addresses, names, medical conditions and more. What can it be used for?

Citizen Engagement