How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
Citizen Engagement
What to Prioritize and Invest in During a Budget Shortfall
It is important to focus on cost, efficiency, and performance while prioritizing investments that promote multi-year outcomes.
Getting the (Digital) Word Out to Small Businesses
COVID-19 has proven that something so seemingly benign as paper can undermine well-intentioned government efforts if left unchecked.
Using Contact Center-as-a-Service Technology for Better CX
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.
When Schools Are Online but Students Aren’t
At least 3.7 million households lack internet access according to a Census Bureau survey. Here is how one school ensures its students have connectivity.
How Colorado Is Operationalizing Equity
“There are a lot of folks who love equity as a concept, but knowing how to actually do equity work is where the challenge comes in.”
User Experience: An Emerging Best Practice
In the past decade, the concept of user experience (UX) in government IT has gained widespread acceptance and moved into the mainstream.
Understanding Generational Differences Can Improve Local Gov Services
New research findings make clear that local government’s approach to service cannot be one-size-fits-all. At a time when effectively reaching and engaging all community members is imperative for public health and continuity of government operations, understanding and meeting generational differences is critical.
22 Tips for Virtual Speaking Engagements
These tips will help you prepare from beginning to end for any virtual speaking engagement so that it is an engaging and successful appearance.
Navigating 2020 Burnout as a Government Employee
Here are some ways to navigate trying times as a public servant, become more resilient and stay focused on your agency’s mission success.