Illinois CIO Details 2020 Tech Playbook for Improving Resident Experiences
Kaizen, or a quest for continuous improvement, will play a key role in improving the way state agencies serve residents and businesses.
Citizen Engagement
How Colorado is Crafting New User Experiences
MyColorado offers all of Colorado’s offical state services in one application that citizens can conveniently use on their mobile devices.
How to Use Nextdoor to Reach People in Your Community
Thanks to its hyperlocal niche, Nextdoor is getting more attention from people who work in public service and government communications.
Make Sure to Attend GovLoop’s User Experience Virtual Summit
Register now to join your peers for this convenient, completely free virtual summit!
Making the Case for Prioritizing Government CX
The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.
Relying on the Outcomes: San Jose’s Digital Services Blueprint
My San Jose, the city’s premier 311 reporting app, is reflective of what impactful digital services can mean to a community.
Bringing in an Innovative Workforce to Deliver Innovative Solutions
A new public sector workforce will usher in an era of citizen-first services, all supported by the cloud.
Are You Ready? The Rapid Increase in Tech Spend Has IT Leaders Thinking Differently
Are you ready to be at the forefront of government IT, and is your department making investments to modernize IT service and project delivery?
How Digital Services Georgia Puts Constituents First
In Georgia, digital services don’t end at IT consultations and website updates. Instead, they’ve prioritized a human-centric experience.
The Evolution of 311 and Government Customer Service
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.