Hispanic, Latino, Latinx: A Short Guide for Government
In recognition of National Hispanic Heritage Month, here’s a brief overview of what Hispanic, Latino and Latinx means and how to decide which to use.
Citizen Engagement
Identifying Quick Wins on the Path to Better Customer Experiences
How can agencies turn this critical surge in COVID-19-related communications demand into a broader digital transformation effort?
Fixing the Pain Point of Traffic
In Castle Rock, Colorado, data-informed policies and a focus on education in place of police tickets reduced citizen crashes.
How the CDC Used Metrics to Communicate COVID-19 Info Online
At GovLoop’s online training Wednesday, Digital Metrics Lead for the Centers for Disease Control and Prevention (CDC) shared how the agency responded online to communicate COVID-19 information to the public.
Preparing to Write a Speech
Here are four steps for ensuring your audience hears a quality speech given on behalf of your agency, its employees and its mission.
Equity’s Role in Recovery: A Case Study
Closing equity gaps has the best chance of helping communities emerge from COVID-19 stronger, more resilient and more equitable.
Data’s Usefulness, And Lack of Availability, Tracking Police Use of Force
While local departments steward their own files, journalists and nonprofits maintain the most complete statistics on police use of force nationally.
Civic Superheroes, Episode 2: Adventures in Civic Education
So what lessons did we learn from conducting numerous Civic Superhero Training events? Here are my top pieces of advice for engaging with your community.
10 Reasons Why Now Is a Good Time to Start Podcasting
Podcasts are becoming an effective way to manage and convey important content to the public. Here are some reasons why they should be a part of an organization’s communications strategy.
Civic Superheroes Episode 1: What’s Your Origin Story?
Our communities are full of caring, motivated people. So how can we facilitate their origin stories? How can we empower our local heroes with what they need to make an impact on our communities?