Baby Boomers place the highest expectations on local governments to solve problems. This aligns with Boomers’ engagement with local government in voting, home ownership, and participation on local boards and commissions.
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
Sound public decision-making that embraces public participation is needed at a time when trust in government is at an all-time low. You need a diverse team to improve your practices and adapt to the next big change.
One of the best ways to get focused during a crisis is to help others. So, let’s look at how volunteering can work for anyone: 10 ways to virtual volunteer.
To serve its customers best, the Defense Digital Service (DDS) recruits for the skills and capabilities that its customers need.
Technology is the through-line to remove barriers and engage the generations in ways that are comfortable, easy and effective for each.
Depending on where you look, change is happening quickly or slowly, smoothly or erratically, effectively or rife with challenges.
For-profit companies can tell how they’re doing by their sales; governments need to ask their communities how they’re meeting their needs.
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.
Digital meetings can be convenient, but they don’t work for both citizens and government employees – at least, not right away.