Controlling a Media Interview
Preparation is key for making sure that everything you say is fair game for the news reporter to include in their broadcast or article.
Citizen Engagement
A Checklist for Digital Public Meetings
A digital public event needs a checklist to ensure that you’ve considered everything needed to host a productive conversation.
How Coronavirus has Changed the Way Cities and Residents Communicate on Social Media
A study of social media usage during the last four months shows that residents are looking to their city’s leaders as trusted and authoritative sources of information.
What’s New in Virtual Citizen Engagement?
Building virtual connections will result in more educated, engaged constituents and a stronger community fabric even after the pandemic fades.
Designing for Accessibility Makes You a Better Human
When your project’s success depends on people using it, your best move is to make sure that your whole community can use the service that you’re building.
Our Audience is Unique: Showing Empathy for Internal Stakeholders
Empathy is the secret to success in public projects. Only when you show that you have listened to your stakeholders can you bring them along with you.
How Saving Time Boosts Employee Engagement at SBA
“Most people are working in systems that do not support them,” Hillard said. “If you find what’s in it for them and start to approach [engagement] from that angle, that is a way to take disengaged employees and bring them back to the light.”
6 Ways Analytics Can Accelerate Your Community’s COVID-19 Response
Analytics should be a key part of the pandemic response, from tracking pandemic surveillance to verifying the availability of critical services.
6 Tips for Hosting Great Government Webinars
Six tips for creating a successful and engaging informational government webinar.
3 Best Practices to Provide the CX People Demand
At GovLoop’s fireside chat on Wednesday, two experts spoke about government’s biggest challenges and best practices to provide excellent CX for its citizens.