A study of social media usage during the last four months shows that residents are looking to their city’s leaders as trusted and authoritative sources of information.
Building virtual connections will result in more educated, engaged constituents and a stronger community fabric even after the pandemic fades.
When your project’s success depends on people using it, your best move is to make sure that your whole community can use the service that you’re building.
Empathy is the secret to success in public projects. Only when you show that you have listened to your stakeholders can you bring them along with you.
“Most people are working in systems that do not support them,” Hillard said. “If you find what’s in it for them and start to approach [engagement] from that angle, that is a way to take disengaged employees and bring them back to the light.”
Analytics should be a key part of the pandemic response, from tracking pandemic surveillance to verifying the availability of critical services.
Six tips for creating a successful and engaging informational government webinar.
At GovLoop’s fireside chat on Wednesday, two experts spoke about government’s biggest challenges and best practices to provide excellent CX for its citizens.
Agencies need to begin building citizen trust now, and one way is by offering consistently secure access to information.
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.