Designing for Accessibility Makes You a Better Human
When your project’s success depends on people using it, your best move is to make sure that your whole community can use the service that you’re building.
Citizen Engagement
Our Audience is Unique: Showing Empathy for Internal Stakeholders
Empathy is the secret to success in public projects. Only when you show that you have listened to your stakeholders can you bring them along with you.
How Saving Time Boosts Employee Engagement at SBA
“Most people are working in systems that do not support them,” Hillard said. “If you find what’s in it for them and start to approach [engagement] from that angle, that is a way to take disengaged employees and bring them back to the light.”
6 Ways Analytics Can Accelerate Your Community’s COVID-19 Response
Analytics should be a key part of the pandemic response, from tracking pandemic surveillance to verifying the availability of critical services.
6 Tips for Hosting Great Government Webinars
Six tips for creating a successful and engaging informational government webinar.
3 Best Practices to Provide the CX People Demand
At GovLoop’s fireside chat on Wednesday, two experts spoke about government’s biggest challenges and best practices to provide excellent CX for its citizens.
How to Create Secure, Seamless Citizen Services
Agencies need to begin building citizen trust now, and one way is by offering consistently secure access to information.
“CXaaS” is the New Customer Service — Here’s How to Achieve It
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.
How Can Agencies Increase Citizen Trust?
Citizens want to quickly access and trust the information they receive from agencies in times of emergency and tranquility.
How to Find Data and Handle Records Request Faster
The hunt for legal data doesn’t need to be long or painful. With the right people, processes and technology, agencies be quicker and more efficient.