6 Ways Analytics Can Accelerate Your Community’s COVID-19 Response
Analytics should be a key part of the pandemic response, from tracking pandemic surveillance to verifying the availability of critical services.
Citizen Engagement
6 Tips for Hosting Great Government Webinars
Six tips for creating a successful and engaging informational government webinar.
3 Best Practices to Provide the CX People Demand
At GovLoop’s fireside chat on Wednesday, two experts spoke about government’s biggest challenges and best practices to provide excellent CX for its citizens.
How to Create Secure, Seamless Citizen Services
Agencies need to begin building citizen trust now, and one way is by offering consistently secure access to information.
“CXaaS” is the New Customer Service — Here’s How to Achieve It
Agencies across the government are looking to digital transformation to more effectively provide services and improve constituent experience. Here’s how to catalyze your IT operations and deliver on the new gold standard in federal IT: CX.
How Can Agencies Increase Citizen Trust?
Citizens want to quickly access and trust the information they receive from agencies in times of emergency and tranquility.
How to Find Data and Handle Records Request Faster
The hunt for legal data doesn’t need to be long or painful. With the right people, processes and technology, agencies be quicker and more efficient.
How CMS Used Data to Enhance Citizen Experience
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
If You Had an Unlimited Budget…
If you had an unlimited budget and the ability to improve one area of your digital customer experience, what would you choose?
5 Talking Points About the 2020 Census
The Census Bureau believes that government employees can play a valuable role in encouraging their constituents to respond.