Is Equality Community Outreach for You?
Breaking barriers will help promote equality, increase inclusion, and build participation.
Citizen Engagement
Customer Service: The Heart of Public Service
First impressions make lasting impressions and are unlikely to ever change, so it’s important to think about the impression you want to leave in your agency’s customer service.
How to Combat the Lack of Clear and Consistent Metrics
Agencies can achieve breakthroughs in customer satisfaction by tracking three key application functions: availability, functionality and speed of their services.
Create Frictionless User Experiences
Cloud computing can modernize an agency’s CIAM offerings, leading to improved experiences tor employees and the citizens they serve.
Agencies’ Progress in Adapting 21st Century IDEA
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
How to Solve the Challenge of Legacy Citizen Identity
Customer identity and access management (CIAM) is a complex undertaking, requiring agencies to manage user logins, self-service registration and identity databases at scale.
The State of Customer Experience in Government
We surveyed more than 130 federal members of the GovLoop community about customer experience (CX) prioritization at their agencies, and their responses shed light on the disparities.
Esri’s Story Maps Chart a Course for Government’s Future
There may not be a map to the future, but Esri’s story map technology certainly seems to be taking us in the right direction.
Sharing Data for Social Impact: Beeck Center Releases New Guidebook
The guidebook helps individuals and teams seeking a primer to better understand the key legal, technical and cultural components to data sharing governance.
5 Best Practices for the Best Digital Experience
At GovLoop’s online training on Thursday, industry experts shared five best practices so public servants can provide the best digital experiences for the public.