Why Government Is Best Positioned to Lead Humanity-Centered Approaches
“Humanity-centered design” goes beyond “human-centered design” to look at the bigger picture surrounding applications. Here’s how that can change your approach.
Citizen Engagement
Aligning Your Agency’s Digital CX to Its Mission
This recent CX CoP recap showcases how to improve digital customer experiences in your agency.
What’s Going on in State & Local?
State and local governments face many challenges and opportunities. Here are some ways they’re meeting them now.
How Communities Are Using Data to Address Inequities
Evidence-based policy can help state and local agencies identify and mitigate systemic harms to better serve their communities.
An Engaging Strategy for Audience Outreach
Improving public trust and engagement doesn’t happen by chance. It requires a strategy, a clear metric for success — more than click and open rates — and data to benchmark against.
A New Type of Agency: Agile and Anticipatory
It matters whether someone has a positive or negative experience transitioning from traditional, face-to-face interactions with agencies to more digital outreach. The right implementation can help.
The State of (Public-Sector) UX
The need for public-sector user experience (UX) professionals is continuing to grow. Here’s why the government UX field is thriving, while the private sector is trending downward.
To Unleash AI, First Elevate Your IT Infrastructure
It can be hard for state and local governments to get started with AI. Here are some questions to ask and steps to take to begin.
Guarding Security Amid Political Media Sensationalism
When security information is disclosed carelessly or for political advantage and sensationalism, it can weaken public trust and pose safety risks to our governments, residents and employees.
Where Data Makes a Difference, Pt. 1
Data takes an increasingly important role in the business of government. Here are some ways agencies are using data to improve their services.