Bringing New Insights to DEIA Initiatives
Learn the challenges of incorporating DEIA into workforce processes and policies and potential solutions.
Learn the challenges of incorporating DEIA into workforce processes and policies and potential solutions.
Arkansas Courts needed a better case management system. So they built their own, to save money and get the features they need.
This blog recap covers a recent Community of Practice session focused on CX metrics.
In New Jersey, officials are finding ways to make the unemployment benefits system clearer, more seamless and more compassionate. It’s the result of thoughtful, agile, evidence-based modernization.
Community engagement increases when agencies think of residents as end users, not just beneficiaries of government services.
Arkansas Courts needed a better case management system. So they built their own, to save money and get the features they need.
More than three-quarters of Native American and Alaska Native adults are victims of violence in their lifetimes. A Cherokee Nation program, called ONE FIRE, is providing both immediate and long-term resources to victims.
From learning to trust how artificial intelligence (AI) will handle data and provide insights to implementing zero-trust architectures for cybersecurity to building citizen trust with better customer service, agencies are more focused than ever on delivering trust as part of their services.
Discover how human-centered design can improve constituent services and employee engagement.
This is a quick recap of the December 12 CX CoP session.