Cloud-Based CX Helps Agencies Upgrade the Customer Journey
Transitioning to a cloud-based CX solution is how agencies will reap big rewards in terms of more efficient operations, easier management and better CX.
Citizen Engagement
How GIS Achieves Civic Inclusion
Geographic information systems (GIS) — an online spatial tool for data collection, management and analysis that is rooted in geography— has been acknowledged as a foundational platform in building smart community strategies worldwide.
Enhancing Customer Focus through LEAN
Government agencies have a unique opportunity to benefit from planning and implementing improvement methodologies that focus on customer service
What Is Civic Inclusion and Why Does it Matter?
What occurs in a community is geographically personal. Regardless of who you are, as a resident of your community, you care about where you live.
Shreveport CTO Brings Entrepreneur Perspective to IT
The public sector has a reputation for being slow due to the unique restrictions it faces when it comes to innovating IT — but it doesn’t necessarily have to be that way.
Colorado CIO Locates Customer Delight
Colorado CIO’s one-year anniversary is nearing, and she had some success stories to share about 2019 as well as customer delight priorities and workforce plans for 2020.
The Promise of Online Dispute Resolution
Technology provides huge opportunities for empowering citizens and expanding access to justice. Courts need to harvest technology in order to stay relevant. ODR is a powerful way to do that.
It’s a Beautiful Day in the Neighborhood
Mister Rogers’ show, theme song and lyrics make me wonder: how we can be better neighbors or community members? What lessons and tips did Mister Rogers teach us on how to be civic-minded, caring and engaging residents?
6 Best Practices for Successful Digital Transformation
Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
Tennessee Deputy CIO on Cloud and Customer Empathy
Tennessee Deputy CIO speaks about the state’s plans for cloud migration in 2020, the differences and similarities in the state governments he has served at and the fruit of the labor he has seen in the department in 2019.