Esri’s Story Maps Chart a Course for Government’s Future
There may not be a map to the future, but Esri’s story map technology certainly seems to be taking us in the right direction.
Citizen Engagement
Sharing Data for Social Impact: Beeck Center Releases New Guidebook
The guidebook helps individuals and teams seeking a primer to better understand the key legal, technical and cultural components to data sharing governance.
5 Best Practices for the Best Digital Experience
At GovLoop’s online training on Thursday, industry experts shared five best practices so public servants can provide the best digital experiences for the public.
Cloud-Based CX Helps Agencies Upgrade the Customer Journey
Transitioning to a cloud-based CX solution is how agencies will reap big rewards in terms of more efficient operations, easier management and better CX.
How GIS Achieves Civic Inclusion
Geographic information systems (GIS) — an online spatial tool for data collection, management and analysis that is rooted in geography— has been acknowledged as a foundational platform in building smart community strategies worldwide.
Enhancing Customer Focus through LEAN
Government agencies have a unique opportunity to benefit from planning and implementing improvement methodologies that focus on customer service
What Is Civic Inclusion and Why Does it Matter?
What occurs in a community is geographically personal. Regardless of who you are, as a resident of your community, you care about where you live.
Shreveport CTO Brings Entrepreneur Perspective to IT
The public sector has a reputation for being slow due to the unique restrictions it faces when it comes to innovating IT — but it doesn’t necessarily have to be that way.
Colorado CIO Locates Customer Delight
Colorado CIO’s one-year anniversary is nearing, and she had some success stories to share about 2019 as well as customer delight priorities and workforce plans for 2020.
The Promise of Online Dispute Resolution
Technology provides huge opportunities for empowering citizens and expanding access to justice. Courts need to harvest technology in order to stay relevant. ODR is a powerful way to do that.