How This Agency Improved Its Performance Application Issues
Because the application became much more efficient, employee satisfaction increased significantly and citizens viewed the agency as more valuable.
Citizen Engagement
Make Sure Your Agency Is Ready for the 21st Century IDEA
Before your agency can successfully address the 21st Century IDEA, you must understand the scale at which you want to implement any new technology.
Survey Findings: The State of Cloud Adoption
Based on the survey data and research conducted by GovLoop, several trends emerged about how agencies view cloud and its alignment to customer experience.
Mitigating Threats While Enabling the Citizen Experience
Agencies today are looking to better reach citizens and improve internal processes, all while staying ahead of modern threats. But as agencies focus on these efforts, they must be mindful of mitigating dangers to their data.
The First and Busiest 311, Baltimore and New York City
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
Asking Citizens What They Need
The best way to find out what citizens need is to ask them. In municipal government, we can do that in a variety of ways.
Using Creative Steps to Repair Potholes
Communities are coming up with creative ways to deal with potholes.
Illinois CIO Details 2020 Tech Playbook for Improving Resident Experiences
Kaizen, or a quest for continuous improvement, will play a key role in improving the way state agencies serve residents and businesses.
A Tale of Two Tables: Bridging the Gap
Talking to two groups of community at different locations and seeing the results.
How Colorado is Crafting New User Experiences
MyColorado offers all of Colorado’s offical state services in one application that citizens can conveniently use on their mobile devices.