The First and Busiest 311, Baltimore and New York City
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
Citizen Engagement
Asking Citizens What They Need
The best way to find out what citizens need is to ask them. In municipal government, we can do that in a variety of ways.
Using Creative Steps to Repair Potholes
Communities are coming up with creative ways to deal with potholes.
Illinois CIO Details 2020 Tech Playbook for Improving Resident Experiences
Kaizen, or a quest for continuous improvement, will play a key role in improving the way state agencies serve residents and businesses.
A Tale of Two Tables: Bridging the Gap
Talking to two groups of community at different locations and seeing the results.
How Colorado is Crafting New User Experiences
MyColorado offers all of Colorado’s offical state services in one application that citizens can conveniently use on their mobile devices.
How to Use Nextdoor to Reach People in Your Community
Thanks to its hyperlocal niche, Nextdoor is getting more attention from people who work in public service and government communications.
Showcasing 311 in Canada
Canada is a leader in sports and government services
Make Sure to Attend GovLoop’s User Experience Virtual Summit
Register now to join your peers for this convenient, completely free virtual summit!
Learn How the City of Albuquerque Uses Alexa to Serve Citizens
Albuquerque’s 311 system goes beyond traditional phone calls with online, mobile app and Alexa options. Did you know in 2018, Albuquerque became the first city to integrate Amazon Alexa with its 311 contact center?