Illinois CIO Details 2020 Tech Playbook for Improving Resident Experiences
Kaizen, or a quest for continuous improvement, will play a key role in improving the way state agencies serve residents and businesses.
Citizen Engagement
A Tale of Two Tables: Bridging the Gap
Talking to two groups of community at different locations and seeing the results.
How Colorado is Crafting New User Experiences
MyColorado offers all of Colorado’s offical state services in one application that citizens can conveniently use on their mobile devices.
How to Use Nextdoor to Reach People in Your Community
Thanks to its hyperlocal niche, Nextdoor is getting more attention from people who work in public service and government communications.
Showcasing 311 in Canada
Canada is a leader in sports and government services
Make Sure to Attend GovLoop’s User Experience Virtual Summit
Register now to join your peers for this convenient, completely free virtual summit!
Learn How the City of Albuquerque Uses Alexa to Serve Citizens
Albuquerque’s 311 system goes beyond traditional phone calls with online, mobile app and Alexa options. Did you know in 2018, Albuquerque became the first city to integrate Amazon Alexa with its 311 contact center?
Cities are Cracking Down on the Illegal Dumping Crisis
As a member of your community if you see evidence of illegal dumping notify your municipal leaders. Your are the eyes and hears of your community.
Making the Case for Prioritizing Government CX
The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.
Relying on the Outcomes: San Jose’s Digital Services Blueprint
My San Jose, the city’s premier 311 reporting app, is reflective of what impactful digital services can mean to a community.