Rats, Rodents and 311 Data
Call volume to 311 is the source for data-driven decisions and measurement of success in curbing the city rat race.
Citizen Engagement
The Limits of Using Data in Decisions
I have often struggled in my work to fight against the notion that we need quantitative data as a precursor to believing the lived experiences of impacted people.
How to Restore Trust in Government with Information Technology
Trust in government is at an all-time low. Instead of large scale structural fixes, government should deploy IT solutions to build trust among the citizenry.
Learn How 311 Has Inspired Others Outside of Local Government
The success of 311-model continues to inspire and ignite innovation.
Bringing in an Innovative Workforce to Deliver Innovative Solutions
A new public sector workforce will usher in an era of citizen-first services, all supported by the cloud.
Are You Ready? The Rapid Increase in Tech Spend Has IT Leaders Thinking Differently
Are you ready to be at the forefront of government IT, and is your department making investments to modernize IT service and project delivery?
How Digital Services Georgia Puts Constituents First
In Georgia, digital services don’t end at IT consultations and website updates. Instead, they’ve prioritized a human-centric experience.
Citizen Well-being: The Secret of a Successful Smart City
A city can consider itself successful only when it provides opportunities for all its citizens to have access to mobility, public health, learning and housing, while taking care of the environment.
A New Twist on Managing Government Technology
In a world where there is literally nothing I cannot learn from my smartphone, I expect my government to be connected too. In doing this, it is important that governments continue to find the sweet spot between innovation and security without compromising accessibility and efficiency.
The Evolution of 311 and Government Customer Service
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.