The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.
USAJobs has become synonymous with a poor customer experience (CX) despite their repeated efforts to improve, but prioritizing human emotion could be the key to improving CX.
Your best resources for change and information aren’t money or time, it’s citizen ideas.
Hybrid clouds deliver services both virtually and with physical, on-premise technology, helping agencies keep pace with their daily demands.
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
The use of AI and open data holds great potential for communicating important information to residents.
Here are tips that can apply across agencies for finding the right cloud strategy to improve services, reduce costs and even, improve customer experience.
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.