Cutting Bureaucratic Tape to Bring Better Service to Veterans
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
Citizen Engagement
The First Step to Designing 21st Century Integrated Digital Experiences
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
Why You Should Pair AI with Open Data
The use of AI and open data holds great potential for communicating important information to residents.
How to Craft the Right Cloud Strategy to Enable Better Customer Experience
Here are tips that can apply across agencies for finding the right cloud strategy to improve services, reduce costs and even, improve customer experience.
Improving Customer Experience from the Inside
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
Courageous and Creative Employees Propel Better Government CX
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
The Customer is King in Government CX
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
The Recipe for Innovative Government CX
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
Finding a Customer Mindset for You
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.