Innovate for Change, Santa Clara CIO Says
Innovation in the public sector can help solve some of communities’ most intractable challenges.
Citizen Engagement
The Landscape of Cloud Adoption in Government
Citizens want a user experience that rivals that of the private sector. In many cases, cloud supported these types of experiences.
Agencies Prioritize Learning and Development to Keep Employees Engaged
GovLoop recently interviewed Joey Zumaya, Manager of the Public Sector at LinkedIn Learning, about how talent developers in government can maximize workforce engagement and mission outcomes.
Government Leaders Say CX Must Be Bigger Than the CIO
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.
Good CX is Contagious in Government
We’re all customers in one way or another, and we expect the government to provide the same quality of service that we expect from the private sector.
Why Customers’ Needs Should Drive Modernization Strategies
Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
A 4 Step Plan to Beat the Typical Government Reputation
Here is the simple (but not easy) four-step process to excellence in government.
Where Did Your Federal Tax Dollars Go? Find Out with This Interactive Treasury Guide
Your Guide to America’s Finances is an overview of federal government finances in 2018, providing information on spending, revenue, the deficit, and the debt.
Marketing the Clerk’s Office: Branding for the Future
When it comes to marketing and branding, what does the city clerk’s office have in common with Amazon? A lot more than you might think.
2 Questions to Ask to Ensure Valuable Intranet Content
Before you develop your next internal comms strategy or craft your next one-off piece of content, asking the three questions below can get you moving toward content that adds value to your organization’s portal.