How to Craft the Right Cloud Strategy to Enable Better Customer Experience
Here are tips that can apply across agencies for finding the right cloud strategy to improve services, reduce costs and even, improve customer experience.
Citizen Engagement
Improving Customer Experience from the Inside
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
Courageous and Creative Employees Propel Better Government CX
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
The Customer is King in Government CX
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
The Recipe for Innovative Government CX
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
Finding a Customer Mindset for You
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
What’s New in State and Local Government CX?
Laws such as 21st Century IDEA do not apply to state and local governments, but that hasn’t stopped them from forging their own paths.
How Online Resolution Benefits Governments
Online dispute resolution not only makes citizen reporting easier. It speeds resolution. The result is improved citizen satisfaction as well as new efficiencies and costs savings for the agency.
Citizen Experience and Engagement Seminar
Join us Tuesday, June 11 from 7:30 a.m.-12:00 p.m. at the JW Marriott Hotel in Washington, D.C. for the 9th Annual Citizen Experience and Engagement Seminar.