Lean Six Sigma – The Basics
This article discusses the origin of Lean Six Sigma (LSS), how it works and why it is important for government employees.
Citizen Engagement
What is the Difference Between Bigfoot and Government?
What does government have in common with the legendary Bigfoot? More than you think.
Shark Attacks Lead to Citizen Engagement Questions
The path to improving citizen engagement can start in many places.
Revolutionizing the Government Customer Experience
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.
Connecting Customer Experience to Employee Engagement
This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
How State and Local Gov Are Tackling Challenges
Learn the biggest challenges state and local governments are facing and how they are tackling them.
Digital Communications for State and Local Governments
This blog is an excerpt from GovLoop’s recent research brief, Engaging Citizens and Improving Outcomes: Digital Communications for State and Local Governments.
How Digital Services Can Optimize the Constituent Experience
Learn how state and local agencies can harness digital services to deliver better constituent services.
Using Knowledge Management for Better Government Services
Citizens now expect the same types of services from government agencies as they do from their banks, favorite stores and other businesses. Agencies must treat their constituents as longterm customers by keeping up with trends in communication, technology and mobile connectivity. Learn how knowledge management strategies and tools can help.
Collaborating for a Better Constituent Experience
Collaboration is a common theme in government today because it can increase employee productivity, improve communication, enhance resource sharing and even cut costs. But in a drive to achieve these results, many collaboration projects forget the ultimate objective of government: serving citizens. Learn how you can marry efficiency and results with high-quality constituent services.