Those working in the public sector may at some point find themselves having to deal with public scrutiny. Take a long-term, proactive relationship-building approach, rather than waiting until issues explode and you are caught fighting fires.
What tools can agencies use to better user experience and deliver measurable results? Gaye Adams addressed this in an interview with GovLoop.
Self-service may not be the norm in government yet, but it is becoming the expectation. With the increasing desire to “do it yourself,” a self-service portal is essential.
Successful courts are bringing self-help services to citizens, creating collaborative justice partnerships, and saving time and money along the way.
Government agencies need to keep their social media tactics fresh to stay connected with their constituents.
As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and employees.
Real-time text notifications can alert citizens of important details, such as public transit arrival times, disease warnings and regional reminders.
Government websites on average now handle more than 20 million users daily, with about 48 percent of traffic on federal websites coming from mobile devices.
Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?
You’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit: Putting the Citizen First on Wednesday, March 20 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT.