What’s New in Federal Government CX?
Federal agencies have been measuring customer satisfaction but benchmarking results across agencies has not always been possible.
Citizen Engagement
Enhancing Citizen Digital Experiences With Data Insights
What propels true transformation is understanding what citizens want from government services and how technology and process improvements can meet those needs.
A Citizen-First Mindset Drives Better Government Services
As agencies roll out and enhance their digital capabilities, they must find ways to engage with the people who need those services most.
Innovate for Change, Santa Clara CIO Says
Innovation in the public sector can help solve some of communities’ most intractable challenges.
The Landscape of Cloud Adoption in Government
Citizens want a user experience that rivals that of the private sector. In many cases, cloud supported these types of experiences.
Agencies Prioritize Learning and Development to Keep Employees Engaged
GovLoop recently interviewed Joey Zumaya, Manager of the Public Sector at LinkedIn Learning, about how talent developers in government can maximize workforce engagement and mission outcomes.
Government Leaders Say CX Must Be Bigger Than the CIO
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.
Good CX is Contagious in Government
We’re all customers in one way or another, and we expect the government to provide the same quality of service that we expect from the private sector.
Why Customers’ Needs Should Drive Modernization Strategies
Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
A 4 Step Plan to Beat the Typical Government Reputation
Here is the simple (but not easy) four-step process to excellence in government.