What’s New in State and Local Government CX?
Laws such as 21st Century IDEA do not apply to state and local governments, but that hasn’t stopped them from forging their own paths.
Citizen Engagement
How Online Resolution Benefits Governments
Online dispute resolution not only makes citizen reporting easier. It speeds resolution. The result is improved citizen satisfaction as well as new efficiencies and costs savings for the agency.
Citizen Experience and Engagement Seminar
Join us Tuesday, June 11 from 7:30 a.m.-12:00 p.m. at the JW Marriott Hotel in Washington, D.C. for the 9th Annual Citizen Experience and Engagement Seminar.
What’s New in Federal Government CX?
Federal agencies have been measuring customer satisfaction but benchmarking results across agencies has not always been possible.
Enhancing Citizen Digital Experiences With Data Insights
What propels true transformation is understanding what citizens want from government services and how technology and process improvements can meet those needs.
A Citizen-First Mindset Drives Better Government Services
As agencies roll out and enhance their digital capabilities, they must find ways to engage with the people who need those services most.
Innovate for Change, Santa Clara CIO Says
Innovation in the public sector can help solve some of communities’ most intractable challenges.
The Landscape of Cloud Adoption in Government
Citizens want a user experience that rivals that of the private sector. In many cases, cloud supported these types of experiences.
Agencies Prioritize Learning and Development to Keep Employees Engaged
GovLoop recently interviewed Joey Zumaya, Manager of the Public Sector at LinkedIn Learning, about how talent developers in government can maximize workforce engagement and mission outcomes.
Government Leaders Say CX Must Be Bigger Than the CIO
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.