Where Did Your Federal Tax Dollars Go? Find Out with This Interactive Treasury Guide
Your Guide to America’s Finances is an overview of federal government finances in 2018, providing information on spending, revenue, the deficit, and the debt.
Citizen Engagement
Marketing the Clerk’s Office: Branding for the Future
When it comes to marketing and branding, what does the city clerk’s office have in common with Amazon? A lot more than you might think.
2 Questions to Ask to Ensure Valuable Intranet Content
Before you develop your next internal comms strategy or craft your next one-off piece of content, asking the three questions below can get you moving toward content that adds value to your organization’s portal.
How You Can Best Communicate and Connect with the Public
Those working in the public sector may at some point find themselves having to deal with public scrutiny. Take a long-term, proactive relationship-building approach, rather than waiting until issues explode and you are caught fighting fires.
Surveying Improved Customer Experiences in Maryland
What tools can agencies use to better user experience and deliver measurable results? Gaye Adams addressed this in an interview with GovLoop.
Changing the Government IT Game With Self-Service Portals
Self-service may not be the norm in government yet, but it is becoming the expectation. With the increasing desire to “do it yourself,” a self-service portal is essential.
3 Ways to Increase Access to Justice for All
Successful courts are bringing self-help services to citizens, creating collaborative justice partnerships, and saving time and money along the way.
New Friend Request: How Government Can Use Social Media to Connect with Citizens
Government agencies need to keep their social media tactics fresh to stay connected with their constituents.
Delivering Modern Digital Services to the Citizen with Transparency and Measurement
As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and employees.
Ping! How Governments Can Get Their Message to Citizens
Real-time text notifications can alert citizens of important details, such as public transit arrival times, disease warnings and regional reminders.