New Friend Request: How Government Can Use Social Media to Connect with Citizens
Government agencies need to keep their social media tactics fresh to stay connected with their constituents.
Citizen Engagement
Delivering Modern Digital Services to the Citizen with Transparency and Measurement
As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and employees.
Ping! How Governments Can Get Their Message to Citizens
Real-time text notifications can alert citizens of important details, such as public transit arrival times, disease warnings and regional reminders.
Making the Most of Your ‘Mobile Moment’
Government websites on average now handle more than 20 million users daily, with about 48 percent of traffic on federal websites coming from mobile devices.
People-Centered Government: Integrating CX in Digital Transformation
Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?
You’re Invited to Put the Citizen First
You’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit: Putting the Citizen First on Wednesday, March 20 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT.
Trust Me, I’m a (Government) Scientist
We need to address the credibility problem for scientists. That means engaging with the public about several key parts of the profession.
Sunshine Week: 3 Ways to Promote Government Transparency
Here are three strategies to boost transparency and enhance the citizen experience.
Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Meeting CX Expectations with Cloud
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.