Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Citizen Engagement
Meeting CX Expectations with Cloud
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.
Creating a Personalized, Digital Experience in Government
Ultimately, to improve digital services and overall CX, agencies must first understand who their customers are. These Adobe experts explain how.
Santa Clara County Offers and Internalizes Digital Services
The incorporation of digital services through Agile development has saved Santa Clara County hundreds of millions of dollars.
Government Shutdown Impact Report
A Research Analyst at Clever Real Estate surveyed 500 federal workers on the impact of the government shutdown and wrote a report on the findings.
Implementing the 21st Century IDEA Act
A new law strives to change the status quo by promoting modernization of government agency technology and previously non-digital, paper-based processes.
The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
How You Can Better Use Social Media in Government
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.
Funds Still Available for Previously Furloughed Feds
GoFundMe and Deepak Chopra partnered to raise money for federal employees directly impacted by the shutdown through the Government Shutdown Direct Relief Fund.
Digital Transformation Through Electronic Signatures
Paper processes can be a time-consuming and inefficient constraint on agencies. Electronic signatures offer a step up for agencies considering ways to save time and resources.