4 Tips to Start Gathering Citizen Feedback
Whether on their own, or as part of a robust citizen experience strategy, each of these tips can help you better understand and respond to citizen feedback.
Citizen Engagement
The Most Inspiring Government News Stories of 2018
Rather than dwell on downers or let politics foul the mood, let’s look back at the most inspirational government successes of the year.
Your Website is Your First Impression – Part 2
An organization’s website is often a stand-in for its brand – and its quality can impact how customers consider your jurisdiction over other options. Here are two more personas that are likely to treat your website as a barometer of your agency’s quality and abilities: tourists and job seekers.
How Artificial Intelligence Can Improve Customer Experiences
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
The Data Journey
The digital age affords government – as well as the private sector – an opportunity to look at the intersection of data, technology and the citizen experience to improve all facets of service delivery. By linking program goals, funding and outcomes we can create a more data-driven government that puts citizens first.
Why Should You Care About Chatbots?
What’s the big deal about chatbots? Check out GovLoop’s explainer video to find out!
3 Principles That Define a Successful Information Campaign
Government has an information distribution problem. These three principles can reverse the trend, and elevate your next information campaign to the top.
The Value of Social Intelligence in Government Organizations
By employing social intelligence, and measuring engagement, government then starts to understand their data and use is as leverage for their communication. Then by targeting the citizens they need to reach, they can provide better and more effective services.
3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Let’s Chat! Government’s First Conversational Website
Let’s be honest. Most government websites are static and stale. Wouldn’t it be nice if they were more… conversational? Take a closer look at government’s first conversational website.