Creating a Personalized, Digital Experience in Government
Ultimately, to improve digital services and overall CX, agencies must first understand who their customers are. These Adobe experts explain how.
Citizen Engagement
Santa Clara County Offers and Internalizes Digital Services
The incorporation of digital services through Agile development has saved Santa Clara County hundreds of millions of dollars.
Government Shutdown Impact Report
A Research Analyst at Clever Real Estate surveyed 500 federal workers on the impact of the government shutdown and wrote a report on the findings.
Implementing the 21st Century IDEA Act
A new law strives to change the status quo by promoting modernization of government agency technology and previously non-digital, paper-based processes.
The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
How You Can Better Use Social Media in Government
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.
Funds Still Available for Previously Furloughed Feds
GoFundMe and Deepak Chopra partnered to raise money for federal employees directly impacted by the shutdown through the Government Shutdown Direct Relief Fund.
Digital Transformation Through Electronic Signatures
Paper processes can be a time-consuming and inefficient constraint on agencies. Electronic signatures offer a step up for agencies considering ways to save time and resources.
Silent Protestors Occupy Senate Building Amid Shutdown
Hundreds of protestors gathered in the Hart Senate Building to demand an end to the partial government shutdown. Some were federal workers, while others stood in solidarity as advocates.
Agencies Send New Furlough Notices As Shutdown Continues
Federal agencies are sending out second furlough notices to non-excepted employees, placing those workers in a non-pay, non-duty status for another 30 days.