One County’s Response to the Longest Shutdown in History
Public school lunch and financial assistance initiatives in this Maryland country underscore the efforts to assist federal workers affected by the shutdown.
Citizen Engagement
The State of CX in Government
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
The Journey to a Better Citizen Experience
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
4 Tips to Start Gathering Citizen Feedback
Whether on their own, or as part of a robust citizen experience strategy, each of these tips can help you better understand and respond to citizen feedback.
The Most Inspiring Government News Stories of 2018
Rather than dwell on downers or let politics foul the mood, let’s look back at the most inspirational government successes of the year.
Your Website is Your First Impression – Part 2
An organization’s website is often a stand-in for its brand – and its quality can impact how customers consider your jurisdiction over other options. Here are two more personas that are likely to treat your website as a barometer of your agency’s quality and abilities: tourists and job seekers.
How Artificial Intelligence Can Improve Customer Experiences
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
The Data Journey
The digital age affords government – as well as the private sector – an opportunity to look at the intersection of data, technology and the citizen experience to improve all facets of service delivery. By linking program goals, funding and outcomes we can create a more data-driven government that puts citizens first.
Why Should You Care About Chatbots?
What’s the big deal about chatbots? Check out GovLoop’s explainer video to find out!
3 Principles That Define a Successful Information Campaign
Government has an information distribution problem. These three principles can reverse the trend, and elevate your next information campaign to the top.