Working as One to Reinvent State Government
We are pursuing four pillars of reinvention for a citizen-centric government: culture, working as one, the citizen experience and digital transformation.
Citizen Engagement
Modernizing the Citizen Experience
Governments can catch up to the private sector by modernizing their online services, web presence and communications strategies.
How the Right Chatbot Can Streamline Your Procurement Process
When creating a procurement chatbot (or any chatbot, for that matter), you need to have specific end goals in mind. We had three main goals for our IT procurement chatbot, PAIGE, that was designed to streamline the procurement process for state and local governments.
Safer Streets: Campaigning for Culture Change
A new state law gave police authority to ticket drivers distracted by their cell phones. But in one town, it was clear that a more personal approach would be needed for meaningful culture change and safer streets.
Cybersecurity: A Great Opportunity for Veterans
Whether a current service member or a veteran reentering the civilian workforce, look at cybersecurity training options.
The Inevitable Momentum Toward Government Financial Transparency
Today, various levels of government are more open with their finances than ever before. But no single solution for government transparency and accountability has emerged to date.
Defining the Audience of Your Government Website
At the highest level, it’s important to first answer a basic question: what do we call government website visitors?
Put a Good Face on It: Making Government Relatable
It’s easy to complain about city services, until you stop thinking about what government is and start thinking about WHO it is. The person in line with you at the market is probably pretty proud of the work he does to keep your sewer line flowing smoothly.
Going Rogue in Government: My Journey of Disruption in Digital Customer Service
How a chatbot disrupted the entire digital customer service experience for the Montana Motor Vehicle Division and the rogue project that made it possible.
(Almost) Everything You Need to Know About Starting Your Own Podcast
Podcasts require careful planning and attention to the needs of your audience. You must develop a template for consistency, invest in the proper hardware and find the software and hosting to suit your budget and needs