When creating a procurement chatbot (or any chatbot, for that matter), you need to have specific end goals in mind. We had three main goals for our IT procurement chatbot, PAIGE, that was designed to streamline the procurement process for state and local governments.
A new state law gave police authority to ticket drivers distracted by their cell phones. But in one town, it was clear that a more personal approach would be needed for meaningful culture change and safer streets.
Whether a current service member or a veteran reentering the civilian workforce, look at cybersecurity training options.
Today, various levels of government are more open with their finances than ever before. But no single solution for government transparency and accountability has emerged to date.
At the highest level, it’s important to first answer a basic question: what do we call government website visitors?
It’s easy to complain about city services, until you stop thinking about what government is and start thinking about WHO it is. The person in line with you at the market is probably pretty proud of the work he does to keep your sewer line flowing smoothly.
How a chatbot disrupted the entire digital customer service experience for the Montana Motor Vehicle Division and the rogue project that made it possible.
Podcasts require careful planning and attention to the needs of your audience. You must develop a template for consistency, invest in the proper hardware and find the software and hosting to suit your budget and needs
Agencies are starting to understand that their customers demand a great experience. While this may seem a challenge to put in place, there are many lessons learned from implementing a solid strategy.
Because most if not all data that government agencies use is spatial, GIS is a very effective civic engagement tool.