Agencies are starting to understand that their customers demand a great experience. While this may seem a challenge to put in place, there are many lessons learned from implementing a solid strategy.
Because most if not all data that government agencies use is spatial, GIS is a very effective civic engagement tool.
While governments compete for limited funding and resources, prioritizing customers is more important than ever. Having a strategy that can measure the value to citizens, while calculating business value, is key.
As demands on government increase and resources diminish, changes must be made to accommodate citizens and government employees alike. The required increase in efficiency can be achieved by introducing automated processes and better managing procedures in governments across the country.
Governments that fail to embrace the evolution of apps, devices and digital tools will quickly fall behind both the private sector and their peers.
Digital inclusion is state where individuals and communities (particularly the underserved) are better able to access Information and Communication Technologies (ICT) resources and tools.
Citizen engagement is a large part of how success is defined in government, particularly on the state and local levels.
State and local government employees across the country have found themselves in the midst of a technological crisis: outdated infrastructures, higher citizen expectations and IT hiring challenges are just a few of the concerns being raised.
After a year of hosting informal events to introduce their friends and colleagues directly to other friends who were running for office, Austinites Nathan Ryan and Liz Coufal looked at the growing crowds and realized they had tapped into something bigger than themselves.
There are many ways government agencies can use social media on 9/11 to speak to people in a thoughtful way that will be appreciated.