How Evanston CIO Balances Budget, Innovation and Expectations
CIO Luke Stowe spoke with GovLoop about tech priorities for the city, how he balances budget realities and customer expectations and what innovation looks like in Evanston.
Citizen Engagement
In Something We Trust: The Difference a Great Manager Makes
Many local civil servants choose public service over higher salaries or less stress. A great manager can make all the difference in choosing to stay.
3 Steps to Improving Citizen Engagement
What can cities and counties do to improve their user experience? Check out these 3 steps all municipalities should take to improve citizen engagement.
A New Approach to Pet Overpopulation
Pet overpopulation is expensive. With the right approach, can this problem be framed in a way that saves both lives and money?
The Virtues of Government Service – Number 3: Compassion
Government has a critical role in being compassionate to citizens. But not everyone knows how to practice compassion. Here’s how you can start.
3 Government Orgs that Used Comms to Drive Program Success
Government is using innovative digital tools to deliver better services. But what if citizens don’t know about these new tools? Comms is key.
Government Needs a New Citizen Experience Measurement Mindset Grounded in Empathy
Government knows they have a long way to go in making up the gap of satisfaction in the citizen experience. But by adapting an empathetic mindset when it comes to conducting and measuring citizen interactions, they can get themselves on the right path.
Developing a Communications Plan with the Right Digital Tools
Developing a communications plan that leverages digital tools is one way to overcome the challenge of driving citizen participation in government services.
How to Stick to Your Digital Marketing Goals
There’s a better way to set digital marketing goals and stay motivated. Follow these seven simple steps to stay on course in 2018.
Striving for a More Transparent Government
Knowledge is power, but it can be really difficult to get a handle on what’s going on with government. The key to creating more transparent government is leveraging digital technologies to make information accessible to everyone.