West Virginia Cuts DMV Wait Times, Costs with Digital Services
West Virginia partnered with an e-government solutions provider to roll out digital services for their DMV, resulting in faster services for citizens.
Citizen Engagement
Building Community by Fostering Social Media Dialogue
No matter how well you’ve crafted a story, if you’re not triggering a dialogue, your messaging might not be meeting its full potential.
Boston Digitizes Death Certificates, Saves Citizens Time and Money
Boston used to rely on inefficient and expensive processes for filing death certificates. Now, the city has a digitized system that improves customer experience.
Georgia Uses Mobile App to Improve Child Support Services
The director of Georgia DCSS discusses how the state successfully employed a mobile app to address over 400,000 child support cases.
Digital Transformation Strategies for the Modern Agency
If agencies limit modernization efforts to replacing or upgrading outdated legacy systems, they will only make limited gains in terms of performance and security. Instead, government should undergo an agency-wide digital transformation.
Knowing Your Citizens’ Stories Drives Better Engagement
For government to successfully serve citizens, they must first understand their users’ stories: Who are they? What do they care about?
3 Takeaways to Optimize the Government User Experience
Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.
Investing in Citizens
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
How Evanston CIO Balances Budget, Innovation and Expectations
CIO Luke Stowe spoke with GovLoop about tech priorities for the city, how he balances budget realities and customer expectations and what innovation looks like in Evanston.
In Something We Trust: The Difference a Great Manager Makes
Many local civil servants choose public service over higher salaries or less stress. A great manager can make all the difference in choosing to stay.