Don’t Compromise Between Internal and External Users
How do we balance the needs of the constituent user with the internal user?
Citizen Engagement
How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
The Importance of Teaching them to Fish in Tech Support
It’s just as important to teach the customer to fish and solve their own problems as it is to fix the technology.
CHP CIO Talks Leadership, Teamwork, Tech
Scott Howland recently won a 2018 NextGen Public Service Award, taking home the top prize in the honor’s Advocate category.
The Daily Challenge of Ethics
Ethical dilemmas constantly challenge public servants, and how they are answered reflects on both individual employees and the governments they work for.
Citizen Journeys Connect APIs and Government Services
Governments can use APIs to generate the same accessible, secure apps private companies use to deliver rapid, useful services to citizens.
3 Great Risks of ADA Compliance Failures
The Americans with Disabilities Act protects access for citizens with disabilities. What happens when governments fail to meet compliance standards?
Event Planning – 5 C’s for a Successful Giving Campaign
Learn five quick tips for leading successful event planning and how you can turn it into a great giving campaign for your agency.
West Virginia Cuts DMV Wait Times, Costs with Digital Services
West Virginia partnered with an e-government solutions provider to roll out digital services for their DMV, resulting in faster services for citizens.
Building Community by Fostering Social Media Dialogue
No matter how well you’ve crafted a story, if you’re not triggering a dialogue, your messaging might not be meeting its full potential.