Knowing Your Citizens’ Stories Drives Better Engagement
For government to successfully serve citizens, they must first understand their users’ stories: Who are they? What do they care about?
Citizen Engagement
3 Takeaways to Optimize the Government User Experience
Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.
Investing in Citizens
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
How Evanston CIO Balances Budget, Innovation and Expectations
CIO Luke Stowe spoke with GovLoop about tech priorities for the city, how he balances budget realities and customer expectations and what innovation looks like in Evanston.
In Something We Trust: The Difference a Great Manager Makes
Many local civil servants choose public service over higher salaries or less stress. A great manager can make all the difference in choosing to stay.
3 Steps to Improving Citizen Engagement
What can cities and counties do to improve their user experience? Check out these 3 steps all municipalities should take to improve citizen engagement.
A New Approach to Pet Overpopulation
Pet overpopulation is expensive. With the right approach, can this problem be framed in a way that saves both lives and money?
The Virtues of Government Service – Number 3: Compassion
Government has a critical role in being compassionate to citizens. But not everyone knows how to practice compassion. Here’s how you can start.
3 Government Orgs that Used Comms to Drive Program Success
Government is using innovative digital tools to deliver better services. But what if citizens don’t know about these new tools? Comms is key.
Government Needs a New Citizen Experience Measurement Mindset Grounded in Empathy
Government knows they have a long way to go in making up the gap of satisfaction in the citizen experience. But by adapting an empathetic mindset when it comes to conducting and measuring citizen interactions, they can get themselves on the right path.