Are You Embracing the Principles of a Modern Digital Government?
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
Citizen Engagement
In Something We Trust: Overcoming Challenges to Deliver Better Government Services
This column is called “In Something We Trust.” It is for and about govies who wake up, gulp coffee and show up for another day.
How New Centers of Excellence Are Driving IT Modernization
The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.
Igniting Innovation to Honor 40 Transformative Gov Projects
The Igniting Innovation event will showcase 40 of the most innovative projects to improve citizen services from the last year, with one of those to be recognized as the overall winner.
An Omnichannel Strategy Makes Government Agencies More Responsive and Efficient
Omnichannel means having the ability to meet users’ needs on whatever device and through whichever channel they prefer.
Mapping the End-to-End Customer Journey
To deliver a high level of service, your organization needs an integrated system that lets you create personalized experiences across any channel.
SBA Redesigns Flagship Website to Better Serve Small Businesses
Improving the SBA’s web presence was about more than technology and design changes; it marked the need for a complete culture shift.
Analytics in Motion Part 4: Impacting the Resident
The most important part of the analytics process within an urban environment is impacting the resident.
How Government Can Use Tech to Meet Citizen Service Goals
GovLoop’s recent online training explored how agencies can begin to use automated operational intelligence tools to meet citizen experience goals?
How to Use Artificial Intelligence to Improve Citizen Experiences
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.