The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.
The Igniting Innovation event will showcase 40 of the most innovative projects to improve citizen services from the last year, with one of those to be recognized as the overall winner.
Omnichannel means having the ability to meet users’ needs on whatever device and through whichever channel they prefer.
To deliver a high level of service, your organization needs an integrated system that lets you create personalized experiences across any channel.
Improving the SBA’s web presence was about more than technology and design changes; it marked the need for a complete culture shift.
The most important part of the analytics process within an urban environment is impacting the resident.
GovLoop’s recent online training explored how agencies can begin to use automated operational intelligence tools to meet citizen experience goals?
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
Government provides services that people need through sites and services. But here’s why marketing government to millennials is also important.
Read on to learn more about the nuances of Bennett’s job as CIO and how Kansas City is steadily becoming a city of the future.