The Virtues of Government Service – Number 3: Compassion
Government has a critical role in being compassionate to citizens. But not everyone knows how to practice compassion. Here’s how you can start.
Citizen Engagement
3 Government Orgs that Used Comms to Drive Program Success
Government is using innovative digital tools to deliver better services. But what if citizens don’t know about these new tools? Comms is key.
Government Needs a New Citizen Experience Measurement Mindset Grounded in Empathy
Government knows they have a long way to go in making up the gap of satisfaction in the citizen experience. But by adapting an empathetic mindset when it comes to conducting and measuring citizen interactions, they can get themselves on the right path.
Developing a Communications Plan with the Right Digital Tools
Developing a communications plan that leverages digital tools is one way to overcome the challenge of driving citizen participation in government services.
How to Stick to Your Digital Marketing Goals
There’s a better way to set digital marketing goals and stay motivated. Follow these seven simple steps to stay on course in 2018.
Striving for a More Transparent Government
Knowledge is power, but it can be really difficult to get a handle on what’s going on with government. The key to creating more transparent government is leveraging digital technologies to make information accessible to everyone.
Are You Embracing the Principles of a Modern Digital Government?
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
In Something We Trust: Overcoming Challenges to Deliver Better Government Services
This column is called “In Something We Trust.” It is for and about govies who wake up, gulp coffee and show up for another day.
How New Centers of Excellence Are Driving IT Modernization
The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.
Igniting Innovation to Honor 40 Transformative Gov Projects
The Igniting Innovation event will showcase 40 of the most innovative projects to improve citizen services from the last year, with one of those to be recognized as the overall winner.