This Is Not a Drill: Hawaii’s False Alarm

When faced with imminent danger, you re-think your lack of preparation and the safety of your loved ones. Here are some lessons you can learn from Hawai’i’s recent false alarm.

“Wantedness” in Government Service

Take time to understand the “me” in your public service domain and strive to make 2018 a little more authentic, a lot more personal and better than last year. Let’s rise to serve the “me,” putting the person before the process.

Improving Citizen Services With AI in Mississippi

To improve customer experience and cut back on unnecessary costs, the state decided to automate some of its search processes with a chatbot named Missi.

The Journey to a Better Citizen Experience

The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.

Government Agency Priorities Need to Reflect Their Jurisdictions

It is important for your agency priorities to be in sync with the priorities of the people in your jurisdiction.

Making a Business Case for Customer Experience in Government

Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.

The City of Syracuse: Visualizing a Community Using Data

Not only do governments need that kind of expertise, but they need to find a way to publish data without much of a budget — if any.

Customer Service in Action

GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.

How Government Can Overcome CX Challenges