How to Make Your Focus Group a Success
Getting feedback directly from your customers through a focus group could be highly beneficial to the success of your project.
Citizen Engagement
Think and Grow Rich: 4 Ways to Improve Your Customer Service
Key takeaways are for you to develop a positive and great work ethic that will inspire you to develop yourself and provide excellent customer service.
Federal IT Shifts into High Gear
Over the last several years, agencies have developed a growing range of citizen services with the goal of giving people easier access to information and services through a wide range of channels. These efforts are now shifting into high gear, as agencies increase their adoption of innovative technology, tools and processes to improve the efficiency… Read more »
Public Servants Can Be Innovative Too!
We are experiencing a shift of thinking and how we do business in government. Public servants are intrapreneurs rather than “lazy” government workers.
2018 Digital Trends Impacting Government
Technology is constantly changing as new tools are developed and old tools are modified or repurposed, and these commercial innovations are having a growing impact on how we govern.
Connecting With Non-Participants
Agencies and other organizations have to focus on those who participate but remember there are large numbers of people within their jurisdictions who do not participate.
Integrating Customer Experience Throughout Your Agency
From renewing a driver’s license to filing federal tax returns, there is a full spectrum of services citizens expect from government. It’s up to agencies to figure out how to ensure that each touchpoint meets growing citizen expectations and aligns with their organizational missions.
7 Ways to Improve Your CX Strategy
To help your agency build on its current efforts, here are seven best practices to drive better outcomes from your CX strategy.
This Is Not a Drill: Hawaii’s False Alarm
When faced with imminent danger, you re-think your lack of preparation and the safety of your loved ones. Here are some lessons you can learn from Hawai’i’s recent false alarm.
“Wantedness” in Government Service
Take time to understand the “me” in your public service domain and strive to make 2018 a little more authentic, a lot more personal and better than last year. Let’s rise to serve the “me,” putting the person before the process.