An Engaging Strategy for Audience Outreach
Improving public trust and engagement doesn’t happen by chance. It requires a strategy, a clear metric for success — more than click and open rates — and data to benchmark against.
Citizen Engagement
A New Type of Agency: Agile and Anticipatory
It matters whether someone has a positive or negative experience transitioning from traditional, face-to-face interactions with agencies to more digital outreach. The right implementation can help.
The State of (Public-Sector) UX
The need for public-sector user experience (UX) professionals is continuing to grow. Here’s why the government UX field is thriving, while the private sector is trending downward.
To Unleash AI, First Elevate Your IT Infrastructure
It can be hard for state and local governments to get started with AI. Here are some questions to ask and steps to take to begin.
Guarding Security Amid Political Media Sensationalism
When security information is disclosed carelessly or for political advantage and sensationalism, it can weaken public trust and pose safety risks to our governments, residents and employees.
Where Data Makes a Difference, Pt. 1
Data takes an increasingly important role in the business of government. Here are some ways agencies are using data to improve their services.
Navigating Technological Growth
This blurb describes discoveries by Wind Creek Hospitality (WCH) during its tech modernization journey.
Government Social Media Doesn’t Have to be Boring
Some agencies have risen to the challenge of social media — spectacularly. Here are some great examples to inspire and amuse.
Engaging Employees and the Public in Federal AI Projects
Involving employees and the public in federal AI projects is essential for fostering transparency and trust. Here are six steps to help.
Does Empathy Soften — or Strengthen — Effective Communication?
The impact of the project will be substantial. Should you include a “sorry” along with the detour instructions?