Improving Citizen Services With AI in Mississippi
To improve customer experience and cut back on unnecessary costs, the state decided to automate some of its search processes with a chatbot named Missi.
Citizen Engagement
The Journey to a Better Citizen Experience
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
Government Agency Priorities Need to Reflect Their Jurisdictions
It is important for your agency priorities to be in sync with the priorities of the people in your jurisdiction.
Making a Business Case for Customer Experience in Government
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
The City of Syracuse: Visualizing a Community Using Data
Not only do governments need that kind of expertise, but they need to find a way to publish data without much of a budget — if any.
Customer Service in Action
GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.
How Government Can Overcome CX Challenges
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
Improving Public Safety With Information Sharing
The ability to quickly and effectively share information across the criminal justice system can be a matter of life or death.
Using GIS to Tackle the Opioid Crisis
Even as the opioid epidemic escalates, many government officials may not understand the true scope of the problem. But geo-enabled data and GIS mapping tools allow communities to visualize an accurate picture of how and where opioid abuse is impacting its citizens. GIS can provide a holistic picture of drug abuse, collect data in real… Read more »
Fixing the Perception of Mistrust in Government
The perception that government cannot be trusted is a very real problem. What can you do to help restore citizen trust?