What’s the Deal With Customer Service in Government?
The November edition of DorobekINSIDER Live dives into the nitty gritty of shortcomings in government customer service and where it can improve.
Citizen Engagement
Defining Democracy in the Public Workspace and Leading Change
As public administrators, we must work to remove artificial roadblocks, work cooperatively for the good of the citizens we serve and come together in the pursuit of common goals. It also helps to have passion, be champions for change, seek bottom-up solutions and provide concrete objectives and actions.
The Growing Realization of the Importance of CX
What is causing the perception of improvement in government’s CX abilities and efforts?
Dear U.S. Taxpayer: A How-To on Collaboration
As a govie, I often find myself framing things as a letter in my mind that starts with “Dear U.S. Taxpayer.”It’s a great way to remind myself that what I’m working on is connected to something larger.
How Gov Can Personalize Online Citizen Services
With more people consuming information online than ever before, governments must find ways to modernize their citizen experiences.
Making CX a Priority in Government
Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
FAQs on Public Service Loan Forgiveness
Today, at least two-thirds of graduates enter the workforce saddled with educational debt, which has had far-reaching economic and social consequences. One approach to mitigating student debt is loan forgiveness, for which there are a number of available federal programs, including the Public Service Loan Forgiveness program.
When People Don’t Die, Thank an Engineer
There are some additional heroes to acknowledge in the wake of Hurricanes Harvey and Irma: Engineers.
Bringing the Cloud to Your Community
Cloud computing provides a simple way for state and local government to access servers, storage, databases and other application services over the internet.
4 Ways to Make the Case for Customer Experience
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?