When People Don’t Die, Thank an Engineer
There are some additional heroes to acknowledge in the wake of Hurricanes Harvey and Irma: Engineers.
Citizen Engagement
Bringing the Cloud to Your Community
Cloud computing provides a simple way for state and local government to access servers, storage, databases and other application services over the internet.
4 Ways to Make the Case for Customer Experience
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
Making Customer Experience a Priority at Your Agency
We asked government employees about the state of CX at their agencies and how it compares to the private sector. Here’s what they said…
Lean Six Sigma – The Basics
This article discusses the origin of Lean Six Sigma (LSS), how it works and why it is important for government employees.
What is the Difference Between Bigfoot and Government?
What does government have in common with the legendary Bigfoot? More than you think.
Shark Attacks Lead to Citizen Engagement Questions
The path to improving citizen engagement can start in many places.
Revolutionizing the Government Customer Experience
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.
Connecting Customer Experience to Employee Engagement
This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
How State and Local Gov Are Tackling Challenges
Learn the biggest challenges state and local governments are facing and how they are tackling them.